Rachell Stober Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

- As a liability adjuster for automobile accidents, obtain statements from all parties to determine liability.- As a damage estimator, obtain photos of vehicle damages to write estimates, negotiate rates with body shops.- Completed a contract through SNHD via AAA to become a COVID19 Contact Tracer from August – December 2020, returning to Auto Claims in January 2021.

Henderson, Nevada

• Leader of the largest team in the department with up to 26 total TMs and MREs for over 2 years.• Escalation point to provide viable solutions on high risk and complex loan scenarios.• Trained six MLA analysts to become Team Lead Assists, including TL second level reviews, to provide additional support for newer analysts and act as back-up TLs in the event multiple TLs would be out of the office.• Second level SME for multiple high-risk reviews to ensure loans met federal, agency and WF seller guidelines.• Facilitated a 4-hour leadership development course on resumes, nomination forms and phone interviews. • Collaborated with Lending Officer to develop new procedure on qualifying income to eliminate process gap between departments, empowered analysts, and to provide a more consistent client experience. • As chairperson of the site’s 2018 Community Support Campaign, facilitated all meetings & organized site-wide events, resulting in the most charitable funds raised per person for the LV site in nine years. • Developed new processes to allow tax transcript exceptions when unconventional income is used to qualify.• One of two testers of written process that review new and changed procedures to confirm accuracy and compliance with agency and company guidelines of Team Lead and second level reviews.• Create PowerPoint decks for team meetings for weekly process changes to ensure compliance of the changes by illustrating the full details of the updates with examples, efficiency gains, and business needs.• Over six collective years of experience analyzing financial statements, credit reports and loan documentation to ensure accuracy and compliance with agency and internal guidelines.

• Travelled to the Minneapolis site to train in Non-Conforming loan reviews to create a series of new processes that was largely undocumented, which allowed the review to be trained to PC and MLA teams across the channel. • Worked closely with clients via phone and email to cure issues on problem files to approve loans for funding. • Analyzed loan documents provided in response to suspended reviews to prevent fraud and ensure compliance.• Due to changes in production standards, created a spreadsheet for the team that would track and calculate current and estimated month end production, as well as projected individual incentive payouts. • Coached trainees to their individual errors to clarify the process, related impacting factors, and best practices.

Henderson, Nevada

• As one of four MLA Subject Matter Experts, revamped the MLA online training process for CONV, GOVT & GRH loans and rewrote the interactive web tools that continue to be utilized in MLA new hire trainings.• Created interactive job aid outlining the review with hierarchies and direct links to appropriate sections of the written process when analysts were leveraged into another department with minimal training.• Researched Federal Home Loan Bank Down Payment Assistance programs for all regions to determine the retention verbiage and documentation along with limitations for each program.• In the absence of a TL, I was the go-to for all analysts on the team by guiding them through the written process.• Conducted refresher trainings with best practices for RESPA, NMLS, Hazard Insurance, Leasehold/Ground Rent.• Coached individual team members to their errors to clarify the process, develop best practices, & eliminate trends.• Consistently held level five MPP ratings in both production and quality metrics.

- Researched customer inquiries to identify remedies which resulted in financial changes to customer accounts such as contract alterations or extensions, debits, and credits.- Reviewed and implemented weekly changes in pricing plans, Terms of Service, company sales offers and retention offers.- Negotiated payment plans with customers.- Analyzed accounts to determine credits and/or charges to be applied based on department policy and the company’s Terms and Conditions of Service.

- Prepared contract documents for customers purchasing or upgrading existing timeshares.- Reviewed documents from sales representatives for accuracy.- Sorted and scanned completed contracts for electronic filing.

Las Vegas, Nevada Area

- Reported directly to the Vice President.- Primary contact for all new and existing customer accounts.- Managed and implemented various tasks for the acquisition of all new customers.- Responsible for deciding how and what to bill each client for specific inventory items based on size, weight, dimensions, and inventory turnover.- Oversaw all weekly, bi-monthly billing for all clients including corporate accounts.- Received and input all customer orders placed via phone, fax, and email.- Responsible for all data entry related tasks regarding warehouse customers.- Coordinated product deliveries to McCarran International Airport for airlines such as American, Continental, Delta, Southwest and United.