Rachell Stober Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

- As a liability adjuster for automobile accidents, obtain statements from all parties to determine liability.- As a damage estimator, obtain photos of vehicle damages to write estimates, negotiate rates with body shops.- Completed a contract through SNHD via AAA to become a COVID19 Contact Tracer from August – December 2020, returning to Auto Claims in.

Henderson, Nevada

• Leader of the largest team in the department with up to 26 total TMs and MREs for over 2 years.
• Escalation point to provide viable solutions on high risk and complex loan scenarios.
• Trained six MLA analysts to become Team Lead Assists, including TL second level reviews, to provide additional support for newer analysts and act as back-up TLs in the event multiple TLs would be out of the office.
• Second level SME for multiple high-risk reviews to ensure loans met federal, agency and WF seller guidelines.
• Facilitated a 4-hour leadership development course on resumes, nomination forms and phone interviews.
• Collaborated with Lending Officer to develop new procedure on qualifying income to eliminate process gap between departments, empowered analysts, and to provide a more consistent client experience.

• Travelled to the Minneapolis site to train in Non-Conforming loan reviews to create a series of new processes that was largely undocumented, which allowed the review to be trained to PC and MLA teams across the channel.
• Worked closely with clients via phone and email to cure issues on problem files to approve loans for funding.
• Analyzed loan documents provided in response to suspended reviews to prevent fraud and ensure compliance.
• Due to changes in production standards, created a spreadsheet for the team that would track and calculate current and estimated month end production, as well as projected individual incentive payouts.
• Coached trainees to their individual errors to clarify the process, related impacting factors, and best practices.

Henderson, Nevada

• As one of four MLA Subject Matter Experts, revamped the MLA online training process for CONV, GOVT & GRH loans and rewrote the interactive web tools that continue to be utilized in MLA new hire trainings.
• Created interactive job aid outlining the review with hierarchies and direct links to appropriate sections of the written process when analysts were leveraged into another department with minimal training.
• Researched Federal Home Loan Bank Down Payment Assistance programs for all regions to determine the retention verbiage and documentation along with limitations for each program.
• In the absence of a TL, I was the go-to for all analysts on the team by guiding them through the written process.
• Conducted refresher trainings with best practices for RESPA, NMLS, Hazard Insurance, Leasehold/Ground Rent.
• Coached individual team members to their errors to clarify the process, develop best practices, & eliminate trends.

- Researched customer inquiries to identify remedies which resulted in financial changes to customer accounts such as contract alterations or extensions, debits, and credits.- Reviewed and implemented weekly changes in pricing plans, Terms of Service, company sales offers and retention offers.- Negotiated payment plans with customers.- Analyzed accounts to.

- Prepared contract documents for customers purchasing or upgrading existing timeshares.- Reviewed documents from sales representatives for accuracy.- Sorted and scanned completed contracts for electronic filing.

Las Vegas, Nevada Area

- Reported directly to the Vice President.- Primary contact for all new and existing customer accounts.- Managed and implemented various tasks for the acquisition of all new customers.- Responsible for deciding how and what to bill each client for specific inventory items based on size, weight, dimensions, and inventory turnover.- Oversaw all weekly.