Lead translator of budget and accounting reports, each approximately 50 pages in length.

• Providing ongoing assistance to the quarterly international budget presentation meetings, comprising of the finalisation of financial reports and budgets, PowerPoint presentations, etc.• Providing ongoing Business English support utilizing own Business English Curriculum• Offer translation from Spanish to English and English to Spanish, when required• Professional presentation at all times• Accuracy of data and main ideas always• Effective and ongoing ‘as required’ virtual assistance established between both South American and Australasian time zones since October 2021

Freelance translating for Accounting firms, Universities, etc. Full translation inc. presentation to highest spec.

• Teaching English to students online, ranging from 4–12-year-olds• Professional presentation always as I hold this in a very high regard• Preparation on each curriculum before every class, to identify and prepare myself with appropriate TPR and teaching material to use during the class

After previously working as a Customer Service Officer within the Company, I was promoted to the role of Team Leader. Aside from general administration tasks such as answering phone calls and email enquiries, accurately entering sales orders from customer purchase orders, liaising with Supervisors and homeowners on a daily basis, I also took on the following tasks amongst many as part of my job role:• Successfully lead and assist the team in achieving day to day tasks and common organisational goals• Answering high-level queries and ensuring that they were actioned in an effective and timely manner• Accounts reconciliationThis role taught me much about successfully leading a team, taking into account people’s skills and knowledge, and assisting in ensuring that we all reach our team goals and full potential, in an energetic and fun working environment. Overall, it was a very enjoyable and challenging part of my career, which has contributed in further developing my people skills.

• Coordinating Installation Contractor teams to meet Customer Service Level Agreements, ee-Fit Vic business objectives, and DIFOT measures• Coordination of external installation teams ensuring all installation jobs are completed in full and on time.• Managing the daily job sheets to include names of installers, customer names, job locations and installation materials required, as per scope of works• Sending daily job sheets to relevant stakeholders (including staff and installers) for next day installation jobs• Liaise with dispatch and suppliers to ensure sufficient product available and delivered to meet job DIFOT• Daily reconciliation of job statistics• Responding to builder and homeowner insulation and installation queries via telephone and email• Management of stock levels in warehouses to ensure the DIFOT was achievable• Oversee stock ordering process to ensure target DIFOT’s are met or exceeded• Oversee Administration Officers and Customer Service Staff to ensure orders and call ups are processed accurately and within timeframes thus ensuring KPI’s were met• Identify opportunities for improvement and actively participate in business improvement initiatives

Head Teacher and head of English Department in the renowned `Universidad Nacional de San Martin`, Tarapoto, Peru. Reworked on a completely new plan for students and researchers currently studying in the fields of AgroIndustrial Engineering, Engineering Systems, Civil Engineering, Informatics, Physics and Architecture.Working three mornings a week to a class of 20, whilst supporting my staying here in Peru and doing what I love doing best, teaching people Bible truths (jw.org).

This was a temporary work assignment of which my tasks included:• Match mass dockets to invoices and electronically file mass documents• Input hard copy information into Excel spreadsheets ensuring all formulas were working• Ad-hoc tasks assisting Engineering and Design team, and Quality Control team• Process Material Purchase Requisitions as Purchase or Work Orders• Batch invoices daily• Accounts reconciliation• Sustainability reporting into database• Liaise with suppliers on accounts queries• Complete credit application forms

• Process customer orders using ‘Lawson Smart Office’ system• Lookup customer and product details and check stock levels, provide ETA’s and buyer prices to customers• Liaise with warehouse, technical service teams, etc.• Process and look after mass merchants, special orders, etc• Handle customer enquiries• Send out invoices (electronically and mail)• Coordinate a product recall by creating a user-friendly Excel Workbook to log dealer details, date of contact, consignment note numbers, etc., to monitor progress; notify dealers and customers and organize returns via online dispatch system, etc.

As I was assisting in the daily office and administration, my tasks included:• setting up new customer accounts and maintaining existing accounts in the database• efficiently and effectively resolving customer enquiries• liaising with sales representatives regarding new customer start up dates, etc.• entering and amending customer orders for next day deliveries per driver• accounts receivable which included calling and managing debtors and organising end of month procedures• banking and accounts reconciliation• general filing and archiving

In ensuring a smooth operation of all daily office tasks, my role included calling customers daily within set time frames to obtain orders and printing and sorting invoices, run-sheets and driver’s manifests for next day delivery. I was also responsible for reconciling daily takings, accounts receivable, entering all unpaid invoices and previous payments into MYOB, creating and advertising job ads, etc.

• Provide accurate information on the setup and maintenance of new and existing styles• Assist the Costing and Sourcing Manager and Costing Coordinator with costing requests, organising final costing including usages, confirm supplier costs and trim pricing, and reviewing and maintaining Excel Workbooks• Liaise with suppliers not only local but offshore too such as China, Fiji and Indonesia, either via phone or email, to obtain or confirm costs, units, etc.• Develop, improve and document operating procedures on a regular basis• Review style master screens and make necessary changes• Attend and input in program handover and specification handover meetings• Approve all local invoices• Allocation of style numbers, client and supplier codes.