Rachel Morrow

Rachel Morrow Email and Phone Number

Global Go-To-Market Enablement Lead, SMB AI Business Solutions @ Microsoft
Tulsa, OK, US
Rachel Morrow's Location
Tulsa Metropolitan Area, United States
Rachel Morrow's Contact Details

Rachel Morrow work email

Rachel Morrow personal email

n/a
About Rachel Morrow

Rachel Morrow is a Global Go-To-Market Enablement Lead, SMB AI Business Solutions at Microsoft. She possess expertise in customer service, merchandising, store management, sales, inventory management and 18 more skills. Colleagues describe her as "Rachel Morrow has been one of the most influential, compassionate, and knowledgeable leaders that I have ever met while working here at Microsoft. Over the last year, I have been fortunate enough to have Rachel as my SMB Manager and mentor. As a manager, she always brings the energy, knowledge, and the skills that are needed to directly impact our team. As a result, we do have one of the best preforming teams in our group/org. Her ability to effectively communicate difficult ideas with customers and her team is unmatched here in our hub. Being able to see firsthand Rachel’s managing style you see how much she really cares for the success of others and she is always willing to provide extra support if you need it. I have learned a lot about what it means to be a great leader from Rachel, and I know that she would make a big positive impact on any team that she is a part of. " and "I am pleased to have this opportunity to write this recommendation for Rachel Morrow who is the SMB Manager at Microsoft in Oklahoma City. I have known Rachel at a professional level for over six years at Microsoft. Rachel and several members of the Tulsa Team were an influential part of my onboarding and training. We have worked together on several projects that included the launch of a new scheduling tool called Persona. Rachel has acted as a mentor to me over the visual and experience area of the retail store. Recently, she became my area leader in SMB during our remote operation through the recent pandemic. Rachel demonstrates strong leadership skills that influence for impact and drive results. Consistently our team has been one of the top performing teams in our area, and the company. I highly recommend Rachel as a positive contributor and leader to any team or organization. "

Rachel Morrow's Current Company Details
Microsoft

Microsoft

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Global Go-To-Market Enablement Lead, SMB AI Business Solutions
Tulsa, OK, US
Website:
microsoft.com
Employees:
231118
Rachel Morrow Work Experience Details
  • Microsoft
    Global Go-To-Market Enablement Lead, Smb Ai Business Solutions
    Microsoft
    Tulsa, Ok, Us
  • Microsoft
    Senior Business Strategy Manager
    Microsoft Apr 2023 - Present
    Global
    In my capacity as a Business Strategy Manager, I serve as the worldwide lead for Field and Partner Enablement within the Modern Work, SMB sector. My responsibilities include directing the enablement strategy to equip our field and partner sellers with the necessary tools to execute go-to-market strategies effectively, catering to the needs of customers in the SMB segment and meeting revenue goals. I am committed to ensuring that communication is both clear and actionable as these strategies are deployed. Additionally, I manage the field community, content, and corporate connectivity in preparation for product launches and updates to the go-to-market plans.
  • Microsoft
    Sales Excellence Manager, Smb
    Microsoft Dec 2021 - Apr 2023
    Us, Canada, Uk, Australia
    Field Communications Lead on the SMB Sales Excellence team supporting Microsoft Direct Sales and Support. In this position, I drove sales excellence best practices, analyzed sales performance, and made insightful recommendations to field teams to improce sales pipeline and revenue. I was responsible for producing bi-weekly sales leader calls by collaborating across HQ teams to ensure relevant content was developed and delivered with respect, energy, and clarity. I frequently collaborated with M3 leaders to assist in problem solving for team performance enhancement and individual customer issues.
  • Microsoft
    Direct Sales Manager | Smb
    Microsoft Apr 2021 - Dec 2021
    United States
    In this role, I am a Microsoft people leader responsible for managing 8 fully remote direct reports providing technology support to commercial accounts. I provide guidance on how to build relationships and increase engagement with customers, driving accountability according to Microsoft HR coaching standards. I partner with both internal Microsoft and external Microsoft Service Provider teams to escalate and remediate technical blockers for clients through project management. I utilize business tools such as Power Business Intelligence Reporting and Dynamics to analyze team performance.
  • Microsoft
    Business Sales Specialist
    Microsoft Feb 2019 - Apr 2021
    Tulsa, Oklahoma Area
    In this role, I was a Microsoft people leader responsible for managing one direct report providing operational and sales support to commercial customers. I created and delivered training content to help companies drive consumption of Surface and M365 products. I enjoyed adding value to my extended team by providing guidance and hosting training sessions with peer groups. My team executed revenue results of $10.5 FY19 and $8.2M FY20, as well as managing the largest historical commercial account in Microsoft Store channel, driving sales of Microsoft Surface devices. I formed long term relationships with customers to provide tailored business solutions and drive recurring revenue and used tools such as LinkedIn Sales Navigator to source and contact potential customers to drive net new business relationships.
  • Microsoft
    Assistant Store Manager
    Microsoft Sep 2014 - Jan 2019
    Tulsa, Oklahoma Area
    In this role, I had multiple areas of responsibility including: Operations Manager, Associate Experience Manager, Visuals Manager, and Experiences Manager. I was directly responsible for all external hiring and internal promotions for store positions, working in partnership with Recruiter in hiring needs of the store, which included using iCims recruiting platform to review internal and external candidate applications. Over time, I managed all HR operations including recruiting, interviewing, hiring, onboarding, training, evaluation, development, corrective feedback, scheduling and termination. I coached team members based on performance, behavior, and attendance, as well as trained peers on how to deliver coachings. It was my responsibility to ensure Microsoft vision is being executed through excellence in sales, merchandising and customer obsession. I became an operational expert, ensuring store shrink and audit goals were consistently met by coaching peers and team on procedures.
  • Kohl'S Department Stores
    Assistant Store Manager
    Kohl'S Department Stores Aug 2009 - Sep 2014
    Oklahoma
    During this time, my different areas of responsibility included: Human Resources and Operations Manager, Apparel Manager, Hardlines Manager. I was a skip-level manager, leading a team of supervisors and associates to execute merchandising, sales and customer service. During this time, I worked at 5 different Kohl’s locations, responsible for teams ranging from 60 to 125 associates. I was responsible for all HR duties including interviewing and hiring, onboarding, scheduling, training, scheduling, evaluation, development, corrective feedback, and termination. I planned and executed large job fairs and “Holiday Hiring Events” to recruit large numbers of candidates for store team. Additionally, I was responsible for store operations such as inventory management, shrink and cash controls.
  • Kohl'S Department Stores
    Apparel And Accessories Area Supervisor, Department Supervisor, Pos Supervisor
    Kohl'S Department Stores Aug 2005 - Aug 2009
    Multiple Supervisor positions held during this time frame. Managing different levels of people across the store team and responsible for controlling the environment to produce successful results such as sales, customer satisfaction, and overall organization in that area.

Rachel Morrow Skills

Customer Service Merchandising Store Management Sales Inventory Management Training Hiring Retail Management Visual Merchandising Cashiering Human Resources Interviews Loss Prevention Retail Sales Store Operations Inventory Control Planograms Driving Results Merchandise Planning Profit Apparel Assortment

Rachel Morrow Education Details

Frequently Asked Questions about Rachel Morrow

What company does Rachel Morrow work for?

Rachel Morrow works for Microsoft

What is Rachel Morrow's role at the current company?

Rachel Morrow's current role is Global Go-To-Market Enablement Lead, SMB AI Business Solutions.

What is Rachel Morrow's email address?

Rachel Morrow's email address is ra****@****oft.com

What schools did Rachel Morrow attend?

Rachel Morrow attended University Of Oklahoma.

What skills is Rachel Morrow known for?

Rachel Morrow has skills like Customer Service, Merchandising, Store Management, Sales, Inventory Management, Training, Hiring, Retail, Management, Visual Merchandising, Cashiering, Human Resources.

Who are Rachel Morrow's colleagues?

Rachel Morrow's colleagues are Lancinet Kouyate, Chad Devries, Sahil Mehlawat, Brian Terlson, Dawid Wróbel, Martin Kasík, Xueji Sun.

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