Known as an ambitious professional and solutions-oriented communicator with a proven record cultivating thriving work environments. Excels at creating and facilitating highly effective, quantifiable training programs that empower employees to reach new heights. A big picture thinker with a keen ability to find new ways to navigate adversity and solve unique challenges. Career Highlights:● Lead facilitator for two senior leadership classes, co-facilitator for five mid-level and content creator for three of the aforementioned ● Connections Committee contributions include facilitating multiple group events and team building activities that have improved cross-department collaboration and increased retention 3.4%● Spearheaded the recruiting of 27 successful hires● Rebuild a more comprehensive new hire orientation that enabled employees to hit the ground running● Cultivated an engaging, valued training environment that eroded past-due training down to only .5%● Created and implemented a highly effect in-house training tracking system● Pioneered customer engagement systems and surveys that resulted in lifting customer satisfaction >41%● Created customer events that proved highly effective in strengthening bonds and ties to the community● Catalyst to retention rates improving from 63% to 93%Professional Skill Set:● Direct Report Leadership ● Employee Development● Formal Presentations● Coaching | Mentorship● Regulatory Compliance● Training Program Development● Live | Remote Instruction● Customer Experience | Service● Employee Engagement ● Culture | Diversity | Inclusion● Succession Planning● Project Management● New Hire Onboarding● Budget Management● Charity CoordinationTechnical Proficiencies:Microsoft Office Suite | Slack | Smartsheet | QuickBooks | Cornerstone Learning Management System | ADP | Trello
Listed skills include Leadership, Administrative Assistance, Social Media, Public Speaking, and 43 others.
