Rachel S. Email & Phone Number

Crossville, Tn

• Accurately managed payments to contractors ($2-5m per month), third-party consultants ($50k per month), and vendors ($100k per month).• Built internal databases using Airtable and Microsoft Lists to track and share information about upcoming training, invoice statuses, vendor contacts, etc.• Launched multiple Microsoft Teams communities to allow for quick communication and easy file-sharing between office staff and off-site inspectors.• Identified statewide calculation errors, generating a savings of $200k annually.• Served as an on-site trainer for multiple statewide software launches.• Created time-saving spreadsheets for common tasks (cutting time by 70%, on average); these forms were all adopted at the regional or state level.

Crossville, Tn

Chicago, Il

• Provided a full range of creative services, including web design and development, copywriting and copy editing, and social media consulting.• Designed client onboarding process to address package options and pricing.• Created an editorial calendar to coordinate website and social media content.• Worked with copy editing clients on projects ranging from weekly blog posts (2k words each) to complex, technical books (25k words).• Freelanced for the Stories from the Trenches community (30k readers) as their website designer, social media manager, copywriter, and editor-in-chief.

Crystal Lake, Il

• Responsible for 20k print and web designs, from concept to execution: brochures, flyers, postcards, and tickets; online images and videos for web, mobile app, and social media; blog posts; email newsletters; and more.• Managed all promotional campaigns for classes, support groups, and events, both internally (2k members) and to the community (300k residents).• Orchestrated design and content of a mobile app with integration for livestreams, dynamic event calendars, and audio/video event archives.• Implemented resource management software and coordinating databases to enable online donations, event registrations, room scheduling, attendance monitoring, group reporting, and mass communications.