Rachel Serrano Email & Phone Number

Franklin, Tennessee, United States

Provide high-level administrative support to the Associate Executive Pastor, including but not limited to scheduling and coordinating meetings, assisting with email and verbal communication, expense tracking, calendaring, and support for special projects. Oversee event management and act as liaison with other departments for all events in the Associate Executive Pastor’s departments, including supervising logistics, decor, volunteers, and venue management. Assist with staff culture by ensuring a clean working environment, creating a welcoming space, organizing development opportunities, and organizing all staff functions.

Franklin, Tennessee, United States

Ensure execution of internal and external events, including serving as point of contact and contract liaison for external events. Develop and manage relationships with volunteer teams, supporting needs as able and necessary, and cultivate a clean, efficient, and effective strategy to onboard and maintain a healthy volunteer culture.

Nashville, Tennessee, United States

Serve as front desk representative for a boutique hotel in Downtown Nashville. Assist callers in making reservations, specific room requests, and planning special events. Create and maintain a positive experience for each individual that visits the hotel, and act as supplemental concierge whenever necessary.

Nashville, Tennessee, United States

Call doctors to retrieve customer eyeglass and contact prescriptions. Transcribe written prescriptions into system and progress the order to the next production stage. Ensure that customer orders are input correct and have all necessary fields included. Communicate with teammates to help with questions and continue company standards.

Assisted various incoming callers, including scheduling patients and directing their medical questions. Prepared all patient medical charts for three separate clinics. Communicated proactively with nurses and doctors regarding patients and situations that arose in the clinic. Maintained petty cash and front desk deposits such as copays and bill payments.