Provide trainees opportunities to apply learned concepts and experiences to prepare them for the situations they will face in the line of duty.Portray characters, memorize background and exercise-critical information for multiple characters, and be able to take feedback and adjust your performance to best support the instructors and the students.

Leading Socratic discussions by presenting compelling dilemmas and never answering questionsGame-maker offering challenges, frameworks, processes, and tools.Inspiring learners to begin with the end in mind, discover personal gifts, and develop a strong learning community.

Document processes to streamline setup, customization and maintenance.Research and resolve barriers to successful system functionality, improving support and issue resolution.Coordinate internal audits and lead remediation efforts for identified deficiencies.

SaaS Ed TechDelivered outstanding service to clients to maintain and extend relationships for continuing business opportunities.Built a library of models and reusable knowledge-base assets to produce consistent results in client curriculum acquisition.Consulted with clients to assess needs and propose optimal solutions.Attained extensive certification in multi-specialty subjects to further product expertise and better facilitate client experience. Manage and advocate evolving portfolio of 40+ clients, periodically administering curriculum acquisition assessments to identify churn risk.Navigating differences in cultural expectations between N. America and E. Asia.

Reviewed figures, postings and documents for correct entry, completeness and accuracy.Reconciled company accounts for credit cards, employee expenses and commissions.Performed administrative and clerical duties such as word processing, data entry, faxingand copying.

Education & Development Non-profitDeveloped ProLead Leadership Training program from ground up, laying out framework and defining roles.Maintained tight production timetables and quality standards to give audiences exceptional offerings.Discovered and articulated opportunities to enhance learning outcomes by 30% over 4 months by creating focus groups, training scenarios and blending learning experiences.250 participants successfully completed a 10-week leadership training program during launch year; 500+ as to date.Collection and archiving of qualitative and quantitative data for the creation of compelling program narratives.Conducted all meetings and events in Haitian-Creole/French, self-taught.

Collaborated in the discovery process with the CEO to uncover project objectives and identify lead measurements towards high impact success.Established and nurtured relationships with key project stakeholders to drive engagement and adoption of a cadence of accountability toward mutual success.Developed Leadership Training curriculum from research synthesize of current best practices, learning principles, and modules of proactive self-leadership.Provided regular analysis and reports on program implementation; evolving measurements of success as needed to maintain project success achievement.

20% increase in graduation rate after implementing individual learning experiences to improve language acquisition and fluency rates.55% employment rates upon graduation due to student-to-employee program creation.2nd campus opening in 2018 due to collaborative strategies to increase client enrollment and retention strategies.Focus on institutional excellence through creation and conduction of teacher training and assessment workshops.

Maintained excellent levels of customer service during fast-paced, high-volume operations. Mastered point-of-service (POS) computer systems. Resolved complaints promptly with professional integrity.Took initiative to find extra tasks during slow-paced periods to maintain storewide levels of excellence.

Reporting for the Features section of a non-profit, student run campus newspaper.

Recording, editing, and distributing faculty media.

Route collections sorting, packing, and delivery to banking institutions.