http://www.wk.com/person/rachel_mason

In a fast paced major ecommerce environment, I have worked hard to meet all deadlines for new projects and deploys, predominantly on website releases. I have helped to build out, in conjunction with my manager, the QA team from four people, to over 30, in the last three years. Throughout that time, I have assisted in implementing QA processes across the overall Zappos technology teams and have achieved the following:Advancement in job position to Website QA and software testing Lead for all Zappos website and mobile releasesSuccessful and largely on-time software testing deliverables, on a high number of Zappos website releases for the past three years, major, minor, point, hot deploys and to support overall sales, our customer experience and evolution of our websitesProviding Website QA support to our Sys and network teams. Delivering health checks to support technical and business changesHave taken on board, a wide range of website project requirements and developed supporting test plans to support release goals Allocation and planning of Website QA resourcesDeveloped in depth testing knowledge of Zappos.com, Zappos VIP, 6pm and verticals websites. Extensive test case development with over 1000 test cases delivered to date.Trained, coached and mentored new hires on Website QA processes.Assisted in the hiring processRan (Selenium based) automated test framework for regression testing on all website releases.Worked one on one with front and back end developers to tackle issues that arose during testingTested all aspects of the website, from search functionality to checkout and taxes

Responsibilities include greeting customers, providing a superb shopping experience, increasing sales which incorporate a variety of customer contact skills. Duties included:Customer serviceSalesProduct knowledgeAssisted with installation of new point of sale systemInventory managementInterviewingTraining new employeesTeam coachingOpen and closing business

Provided an excellent experience for 50-150 Fast Pitch Softball Teams from all over the United States for special tournament events. Excelled in this fast paced, high demand environment where skills were developed in bracketing, assistance in software correlation, collaboration of multiple fields & directors, sales of tournament products.