Rachel O'Neil Email & Phone Number

Zirconia, North Carolina, Us

A focus on growing and strengthening our relationship with our customers and employees and increasing retention and operational efficiency. Analyzing results from customer and employee surveys to improve future offerings, improving customer segmentation in sales cycle, increased social media engagement. Manage staff recruitment, hiring, and onboarding process for 70+ field staff and 500+ applicants annually. Reduced time to hire by 50% and YoY surpassed hiring goals by 1 month with new applicant tracking system and programmatic calls and check ins. Responsible for account management of 100+ individuals as prospective returning staff. Exceeded retention goals with health checks, sourcing seasonal jobs for staff, and analyzed feedback data to improve programing and training.Program manager for annual 3 week orientation, collect and analyze feedback to improve training program, material, and staff and customer retention. Highlights:- Achieved 67% YoY retention increase with early enrollment sales campaign- Obtained additional $64k+ in revenue a 2 month customer win back campaign-Launched a new 3 month program that hired 5 employees and generated $360k in revenue in 3 months in 2020- Reduced time to hire by 50% and YoY surpassed hiring goals by 1 month with new applicant tracking system and programmatic calls and check ins

As a dedicated and customer-centric manager, I take pride in my ability to drive success through exceptional customer experiences and innovative strategies. I drove annual savings of $31k with efficient inventory management, decreased labor costs, and streamlined operations. My passion for training and hiring top talent ensures a skilled and motivated team, leading to outstanding customer service and enhanced staff retention.Through my in-depth understanding of industry trends and customer preferences, I continuously evolved our offerings to attract and retain a loyal customer base. Building strong relationships with both staff and patrons, I fostered a welcoming environment.

Campo, California, Us

Achieved a long time goal of thru hiking the Pacific Crest Trail, a 2,650 mile trail that runs from the California/Mexico border to the Washington/Canada border. Thru-hiking demands more than just physical endurance; it calls for mental strength to overcome the countless challenges that lie ahead. From tackling rugged terrains and unpredictable weather conditions to embracing solitude and self-discovery, I have continuously adapted to thrive in the face of adversity.The journey taught me the importance of grit—navigating difficult terrains, pushing beyond limits, and never giving up on the path to achievement. As an enthusiast of the great outdoors, I'm passionate about inspiring others to explore their own potential through the outdoors. I firmly believe that it is not just about reaching the destination but immersing oneself in the journey, embracing the challenges that come our way, and discovering our inner strength.My thru-hiking experiences have instilled in me a profound appreciation for the beauty of nature, the power of resilience, and the joy of embarking on life-changing adventures. The lessons learned on the trail have transcended into all aspects of my life, reminding me that dedication, passion, and continuous adaptation are essential traits for personal growth and success.

Zirconia, North Carolina, Us

In addition to staffing director duties, assisted Director with client outreach, working to continue to grow and strengthen client relationships and customer retention. Focused on recruiting students for new program offerings, "health checks" with previous clients to share appreciation, obtain feedback, and determine if and what future program may be best for them. Assisted with family outreach, and new and current student enrollment and admissions process. Once a staffing director was hired, worked to create and execute a smooth and in depth training and transition plan. Continued to oversee and consult on the recruitment process and created a new system to organize and update all curriculum for our trip leader and instructor training.

Zirconia, North Carolina, Us

Managed staff recruitment, hiring, and onboarding process for 70+ field staff and 500+ applicants annually. Onboarded and supervised new and returning field staff each year. Oversaw and contributed to the planning, and creation of new curriculum and operation of 3 weeks of staff training for trip leaders, instructors, and staff teams. Onboarded 75 users to new SaaS platform with 100% user activation rate.Overhauled job description and recruiting tools to create more inclusive hiring practices and expand outreach. Improved efficiency and flow of recruitment and increased utilization of companies CRM. Hosted webinars, professional development, and maintaining relationships with staff alumni. Created new tools resources for staff such as feedback toolkits, multi media programs, and streamline student behavior reporting process to ensure better communication between staff, admin, and clients.

Zirconia, North Carolina, Us

Adventure Treks operates it's outdoor programming in the summer months. After running trip leader and staff training, my role transitions into a field based role. Below are the roles held in the summer (in addition to associate/staffing director). Regional Director - 2021I supervised 14 trip leaders and provided logistical, emotional, behavioral, in person support, crisis response, facilitated feedback to instructor teams, and managed staff team dynamics, throughout our 12 locations. Traveled to each team to check in, prepare and run student arrival and departure days, on call for any questions or issues. Communicated daily with staff teams, directors, and families of students, and responded and worked to resolve student behavioral issues.Trip Leader - 2019-2020Managed instructor staff team of 6 and groups of up to 24 youth ages 13-18 on multi-element, traveling outdoor courses. Managed physical, mental, and emotional health and safety of students and staff. Responsible for trip logistics, delegation, and ensuring all tasks and aspects of operating a safe and fun trip were executed. Served as field liaison for office staff, client families, and outfitters. Upheld company covid policies in 2020 to ensure safe travel and trip for staff and students. Instructor - 2018Taught and facilitated variety of outdoor skills and fostered a close, supportive community for 20 students on a 30-day Alaskan expedition. Worked closely with co-instructors to coordinate all aspects of the trip, including risk management, managing group dynamics, maintaining equipment, necessary logistics, and handle medical issues.

Lead team of 12 sales professionals through weekly strategic coaching sessions on aggressive goal setting, selling strategies, effective communication, and territory management. Responsible for $300 million in client’s annual recurring revenue. Consistently achieved 98%-100% of aggressive sales quotas and client targets each quarter. Drove renewal, upsell, and retention activity with customers to maintain and expand the business. Developed and implemented innovative sales campaigns to drive increased performance and revenue. Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue. Managed internal and external projects to deliver against company and client needs. Collaborated with key client stakeholders daily to ensure all business objectives were met or exceeded. Held regular 1:1 sessions with a team to create career objectives, professional development plans, and oversaw new hire and team training.

Accountable for $70M annually of client's customer base. Responsible for renewing software licenses and negotiating contract pricing. Exceeded quota for all 6 quarters in my territory.Ran individual, twice weekly coaching sessions to help peers identify strengths and ways to improve pacing and increase revenue.

The Appalachian Trail is a 2,185-mile long distance hiking trail that runs through 14 states from Georgia to Maine. I researched, budgeted, and self-financed all gear, food, and efforts needed to complete this trail.

Helped provide support and advocacy for those affected by domestic violence and sexual assault. Direct Service experience in 1:1s included: filing for Judicare, restraining orders, legal advocacy and court support, victim notification calls, home-visits, and on-call crisis advocacy using Trauma Informed Care.Direct Service with group work included: Lead a middle school friendship group, a rehabilitation center DV and Alcohol and Other Drug Addiction group, created materials used in a male only DV prison support group.Promoted and educated the surrounding community about DV Awareness Month with limited budget. Created bi-weekly newsletters, wrote press releases, and revised and updated the agency’s training manual. Attended trainings and regional meetings regarding victims of DV, SA, and improved Trauma Informed Care. Worked closely with the Clerk of Courts, Sheriff Department, correctional institutes, and schools.

Eau Claire, Wi, Us

Used effective communications skills, objection handling, and rapport to obtain donations to support UWEC’s academic programs and build alumni relations. Exceeded weekly and quarterly donation goals that totaled up to $70,000.

Green Bay, Wi, Us

Lead wilderness canoe, kayaking, and hiking expeditions with youth ages 8-18. Created fun and challenging environments that fostered self-confidence, independence, responsibility, and teamwork. Introduced and teach age appropriate classes on outdoor living skills, canoe skills, conflict resolution and communication skills. Demonstrated flexibility and tolerance for uncertainty and adversity. Adapted programming to demands of weather and group dynamics and managed safety risks appropriately and respond to emergency field situations.