From the inception of a teacher’s lesson through a student’s mastery of a concept, Instructure personalizes, simplifies, organizes, and automates the entire learning lifecycle through the power of technology. Instructure is the LMS market share leader in both Higher Education and paid K-12, with over 15,000 global customers, representing Higher Education institutions and K-12 districts and schools in more than 100 countries.

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR).

SmartRecruiters is the Hiring Success company. Who you hire defines who you are. SmartRecruiters helps successful organizations such as Visa, Ikea, LinkedIn or Bosch attract and hire better talent than their competitors. Founded in 2010, SmartRecruiters is based in San Francisco and backed by Mayfield, Salesforce and Insight. To learn more, visit www.smartrecruiters.com

Global responsibility for Customer Success, Services, Support & Experience. BetterCloud is the pioneer of the SaaSOps movement, with more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. BetterCloud received a strategic growth investment from Vista Equity in 2022. Other investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, and Greycroft Partners.

Atomic Reach is a content optimization platform that leverages state of the art artificial intelligence to automate the optimization and generation of text based marketing content. Our artificial intelligence reveals critical insights about audience reading preferences, creates personalized and higher performing content with machine learning and, eliminates significant costs and time from marketing operations with natural language generation (NLG).

After years of leading customer success at one of the world's leading marketing automation platforms (and later scaling best practices across IBM's global SaaS portfolio) I joined UserIQ as CEO. In 18 months, I helped lead a team and strategy that resulted in 300% ARR growth, an additional $3M in Series A capital and 50% less churn. UserIQ grew from three G2 Crowd Reviews to over 60 - earning the company "Leader" status in G2 Crowd's 2018 Customer Success grid. Other awards during my tenure include 2017 Atlanta Business Chronicle Best Places to Work and a TAG Top 40 Innovative Company (2017 and 2018).

Responsible for leading SaaS growth and Customer Success across Watson, Watson Health and IBM's Solutions portfolio (Commerce, Security, Social and IOT). Reported directly to Dr. John E. Kelly III.

Responsible for creating, marketing and successfully delivering solutions that enable our customers to be wildly confident using the IBM Marketing Cloud. Responsible for the world-wide solutions delivery teams as well as the go-to-market strategy for marketing cloud services and apps. Helped mentor and grow an amazing group of leaders - many of whom are still at IBM today delighting customers.

CoThrive is a start-up that helps companies make and keep commitments - all within email. Responsible for all facets of the business, including marketing, early-stage funding and acquiring strategic customers such as Microsoft and Sony.

Led the packaging and go-to-market strategy for storage solutions (product+service) sold into to the Media & Entertainment and Telecommunications verticals. Efforts resulted in over $300M in solution sales within 2 years of solution deployment.

Managed global operations for the company's Digital Media & Broadband business unit after previously launching a streaming media delivery team within iXL that was incorporated into this unit. This division rose to $50M in revenues within first year, achieving 83% gross margin and 47.5% EBITDA, most profitable of any unit.• Gartner Group & Credit Suisse First Boston commented “best in broadband services sector” • Clients included AT&T, Microsoft, Bloomberg, Financial Times, Cable & Wireless, AOL.