With over ten years of experience working with various populations and programs for the State, I thrive in dynamic environments where I can apply my creativity to problem-solving and process improvement. My goal is to streamline and improve processes and policies, contributing to organizational efficiency and customer satisfaction.My core competencies include technical writing, technical documentation, presentations, and business process improvement. I have developed and maintained multiple policies, procedures, manuals, and guides for the Division of Developmental Disabilities, as well as delivered training and webinars to internal and external stakeholders. I have also earned two certifications from LinkedIn on improving my judgment for better decision-making and business process improvement, which have enabled me to streamline workflows, enhance efficiency, and reduce errors.