• Manage planning, implementation, customization, execution, and maintenance of Citrix Podio CRM features including workflows, system changes, new features, as well as updating policies, procedures, and processes.• Supporting IT infrastructure (Basic knowledge\Tier 1 using VMware\vSphere, Windows Server, Networking)• Conduct hands-on design and development (CSS, HTML, API), data modeling, and integrations.• Identify areas in the business where processes can be automated or simplified.• Provide production support through proactively monitoring the digital platform, this includes performance, users, license restrictions, security, and data quality.• Define and document processes to ensure governance policies and standards are met and maintained across the platform.• Identify opportunities for process improvement, better utilization of resources, product enhancements, improved communications and faster issue resolution. • Proactively solve problems.• Deliver automated solutions according to business and technical specifications through the integration and testing software products, components and/or subsystems and their interfaces into existing, new or modified software and hardware platform environments (Zapier, Globiflow, ProcFu)• Monitor and manage data to ensure data integrity which includes editing and correcting inaccuracies as well as providing feedback to users on proper protocols, processes, policies, and procedures.• Provide technical support to internal customers by troubleshooting and resolving issues.• Identifying technology problems and determining the solutions needed to address them.• Facilitate troubleshooting and resolution with third party Support to resolve issues.

At Elo Group, I started the support role for the company's president and with my IT expertise I started a process of growth with the group of employees where I delivered results focused on the performance of the group:🔘 Improving efficiency through automation with both: emails and actions to correct problems of collection of defaulters avoiding significant financial losses - Zoho;🔘 Workflows creation for routine processes - Podio and Zoho;🔘 Improved management of the company with the development of a more robust CRM through a customizable platform - Podio;🔘 I found the company could eliminate the time to call customers and request bank statements for accounting classification - Hubdoc;🔘 Implementation of a central telephone system - Free PBX.Key activities as an Administrative Analyst :🔘 Travel coordination - Coordinate both domestic and international travel arrangements;🔘 Designing processes to maximize efficiency - Help define new operational strategies to make the team more efficient;🔘 Manage communications, presentations and other documentation;🔘 Management of supplies - Ensure everyone has all necessary stationery and supplies for the day;🔘 Receive and direct external visitors;🔘 Coordinate internal and external meetings;🔘 Responsible for receiving and sending international and national letters;🔘 Individual tax preparation

* Maintenance of Computer Systems* Complete System Installs and Upgrades* Management of Network Security* Supervision of data recovery and storage systems* Expert Podio software

Flow - Digital Growth it is a digital marketing agency focused on Inbound Marketing and SEO strategies. dgtflow.comEntrepreneur focused on digital content marketing to turn your future client into an admirer of your brand.Some results delivered to my clients:🔘 Be found organically through keywords on Google first page and searches.🔘 Attract qualified leads using digital content marketing.🔘 Using automation I eliminated financial losses and forgetfulness.🔘 Manage digital accounts and post (Instagram, facebook, twitter, LinkedIn)🔘 Inbound marketing content production🔘 Content strategy coordination 🔘 Email marketing campaigns focused on customer profile🔘 Potential prospect analyses with scores to help commercial area

Some results delivered to my clients:⚫ Better structuring of the family financial future⚫ Protection of family monthly income through care plans⚫ Definition of future income with programmed retirementFamiliar Family financial support in the event of the absence of the head of the family⚫ Consultation on financial investments through Mongeral Aegon products, generating a high value of return (103% in 5 years)

Activities performed:🔘 Elaboration of routines related to accounts payable, receivable, cash flow and reimbursement of expenses;🔘 Issuance of invoices;🔘 Personal Department: Admissions and dismissals;🔘 Support in the selection and hiring of people related to the sector;🔘 Analysis of the purchase of superior equipment and services from the board of directors;🔘 Control and financial monitoring of contracts and collections of defaulters;🔘 Customer credit analysis;🔘 Direct relation with the factories regarding to requests for assistance, among others that arise and that are relative to the activities developed by the sector;🔘 Customer portfolio management;🔘 Prospecting new clients;🔘 Control and receipt of goods;🔘 Elaboration of diverse reports: Sales, Stock Control, Follow-up of goals, etc;🔘 Elaboration of internal processes of the company and minutes of meetings;

Some activities:🔘 Warehouse Control / Inventory;🔘 Prospecting of new clients;🔘 Debt negotiation;🔘 Customer service and operational support;🔘 Support for the issuance of diplomas and development of internal documents of the university, for example, declaration of registration, declaration of internship, etc.🔘 Postgraduate support

I participated in the First Export Project of the Ministry of Development, Industry and Foreign Trade, as Foreign Trade Agent and Foreign Trade Consultant.Functions: generate reports from the exporting company for the suitability of the product and company to international trade, carry out market research and develop projects for the commercial promotion of the product.

International Festival on Sustainability🔘 Hospitality Advisor in Rio de Janeiro;🔘 Responsible for the check in and check out of the speakers participating in the event through hotels in Rio;🔘 Logistics Coordinator

World-renowned international music event🔘 Hospitality Advisor in Rio de Janeiro;🔘 Responsible for the check in and check out of the singers and managers participating in the event, through hotels in Rio;🔘 Logistics Coordinator