Rachel Potts is a Lead Consultant at 3di Information Solutions Ltd.. She possess expertise in user experience, software documentation, usability testing, technical writing, technical communication and 26 more skills. Colleagues describe her as "I joined Red Gate Software as a part-time contract project manager for the Web and Business Systems team in December 2010. During this period I worked with Rachel on a couple of projects, including improving 'Findability' on the red-gate.com website - initially through implementing a new site search engine. Rachel was the product owner for this project and was effective in guiding the project team with her vision for improved customer experience, her detailed knowledge of the website and technical communications, her constant focus on doing the right thing for Red Gate's customers and other site visitors and her methodical approach to measuring and improving site search. We deployed a significantly improved site search in April 2010." and "I very much enjoyed working with Rachel on the project to improve the customer website search experience. She is a very energetic, enthusiastic and well organised manager who is skilled at facilitating discussions between different groups and divisions towards a common goal. Her management of the project was exemplary, she always made sure that I was supported whilst allowing me to organise my own day-to-day work and that I had all of the resources and commitment from other divisions that I needed to achieve our aims."