Rachel Rajkumar Email & Phone Number

Responsible for facilitating scoping workshops and requirements capture, solution design, compiling associated project documentation and managing service implementation.Using Prince2 and Agile methodology to deliver services within the time and cost constraints. Where appropriate, facilitating formal project governance procedures.Developing successful relationships across project implementation teams and collaborating with stakeholders to secure business support.Key projects: DVLA IT Transformation project for Contact Centre and associated services, including agile product development. PCI Compliance accreditation, managing the installation of infrastructure, core application changes, implementation of security controls and PCI audit. Webhelp Yodel digital channel migration for Webchat, email, Trustpilot, and Social media. Vodafone Ziggo Partner on-boarding, managing the delivery of bespoke customer services and inter-company processes.

Management of a team who are responsible for maintaining the relationship and ongoing service deliveries for BPO Partners, from initiation through to project closure.Manage daily operations and commercial items on projects, assist in the management of day-to-day activities of projects, tracking progress and managing any service issues.Co-ordinate the Project Management resource, technical Subject Matter Experts, Operations and Engineering teams on a regular basis to determine new project requirements, delivery timescales and resource prioritisation.

As a Business Development Manager I am responsible for working to help this rapidly growing business reach its Global growth targets, through selling a range of cloud communications solutions to clients specifically within the BPO, System Integrator and Public Sector verticals. I manage a number of Content Guru's largest BPO partners, and am responsible for managing the sales cycles from initiation through to closing, opening doors to C-Level contacts within the organisations, and working with technical teams and solution designers to conceive and then sell communications solutions of varying complexity.I am the focal point for daily operations and commercial matters on projects, and assist in the management of day-to-day activities of projects, tracking progress and any service issues. I interact with the Project Management, Operations and Engineering teams on a regular basis to determine project requirements, delivery timescales and coordinate resource. Further Responsibilities include: · Manage the business development pipeline and bid process· Achieve minimum agreed sales targets, putting in place suitable action plans to ensure success· Apply experience of engaging with senior personnel to open up new opportunities by dealing directly with decision-makers and influencers· Develop long-term successful relationships· Manage existing customers and constantly look for opportunities to cross and up sell services to them· Ensure that the CRM is up to date at all times, with details of client profile, contacts, opportunities and activities· Develop a strong understanding of the company’s products and services to inform solution construction for clients in conjunction with technical architects· Actively seek new markets in which the company may market its existing products and services, particularly those in which the applicant has prior experience· Maintain up-to-date knowledge of industry developments and of competitors’ offerings

Bracknell

Content Guru is a world-leading provider of cloud communications services. It delivers a huge variety of cutting-edge solutions through its storm® platform, the world’s largest Communications Integration™ platform and Europe’s largest Cloud Contact Centre platform.As a Business Development Executive I was responsible for working to help grow the business to meet the company's UK growth targets: through selling a range of cloud communications solutions to clients across a wide variety of sectors, and managing existing customer accounts and looking for opportunities to cross and up sell services. Further responsibilities include: • Working on direct sales opportunities. Delivering consistent performance of identification, prospecting, qualification, negotiation and closing of opportunities • Working with System Integrators and similar partners in educating, developing and facilitating sales. Acting as the sales lead, and as necessary, the sales specialist on opportunities that involve our solutions • Taking accountability for generating sufficient pipeline (channel and direct sales) to ensure revenue targets are met and exceeded • Working with integrity in a professional and diligent manner in order to maximise business opportunities and customer satisfaction

Reading, United Kingdom

Assistant Sports Coach for Wokingham Active Kids, coaching children aged between 5-13 in multiple sporting activities helping them to improve their skills. I was responsible for supporting professional coaches during their sessions, and leading and instructing groups of over 50 children in sporting activities that catered for all ability ranges participating. I worked closely with a number of differently abled children on a one-to-one basis providing support and specialist care. I was responsible for encouraging the children to take part in the daily activities to help them improve their motor skills and learn how interact with other children. Further responsibilities included: • Providing first aid • Managing registration • Discipline • Planning and Organising daily activities

Loughborough

A student Ambassador for Loughborough University, representing the University and the Sports, Health and Exercise Science department at community open days. During University open days I was responsible for leading various groups of 10-20 individuals around the Loughborough campus highlighting the renowned facilities, and answering any queries. As a Sports, Health and Exercise Science representative I was responsible for representing the Sports and Exercise Science department during prospective student open days; providing information on the department, course, facilities and answering any questions.

Bachelor Of Science (Bsc), Sports And Exercise Science, 2:1

Activities and Societies: Athletics Loughborough Volunteer Academy Loughborough University number one in the world for Sports-Related.

A Levels

Activities and Societies: Elected Sports Leader, House Captain, and Chairman of Olympic Committee. World Challenge 2011 A-Levels.