Rachel Saint-Phard Email & Phone Number

• Provide crisis intervention, supportive counseling and advocacy for victims of cases involving sexual assault. • Provide extensive support and advocacy to sexual assault victims including accompaniment during sexual assault exams.• Assist victims with legal, medical, and social service referrals, as well as filing victim’s compensation applications.• Manage a caseload of ~50 clients at a time with duties including follow-up calls and in-person meetings.• Accompanies sexual assault victims to court and acts as liaison with the State Attorney's Office, law enforcement and social service agencies. • Facilitate public awareness and professional training on victimization and victims' rights to hospital staff and public service agencies. • Attend meetings, trainings and conferences to remain updated on applicable laws and policies, as well as increase efficiency of services.

• Curate customized all-inclusive travel packages for individuals and groups traveling to worldwide destinations.• Draft and post blog entries that incorporate travel tips and information.• Develop, implement, and manage all marketing, including out-of-the-box social media marketing campaigns and strategies; conduct extensive research to remain abreast of best practices and trending topics; create and post various advertisements to increase website and social media leads and traffic, resulting in a ~15% increase in followers and engagement across all platforms; maintain content calendar; design, and schedule; post marketing collateral to the company’s Instagram, Facebook, Pinterest, and Twitter pages.• Measure impact and effectiveness of campaigns via utilization of quantitative and qualitative metrics.• Oversee website and social media development; design, edit, and maintain website; perform regular maintenance on company’s Instagram, Facebook, Pinterest, Twitter, Yelp, and Google pages.• Process deposits and monthly payments from clients via Square and PayPal.• Spearhead all communication efforts; develop and disseminate pre/post-trip email correspondence to clients.

• Coordinated the recovery planning process for ~45 mental health residents who have been found legally Incompetent to Proceed or Not Guilty by Reason of Insanity, including the development of the Recovery Plan and all associated documentation as delineated in the facility protocols.• Updated and analyzed treatment plans monthly, quarterly, and annually with information including medical updates, recovery goals, etc • Scheduled and directed daily Treatment Team meetings to review residents’ recent behavior, progress, medication compliance, and other issues. • Coordinated and conducted monthly meetings between residents and a team of care professionals, including psychiatrists, psychologists, and social workers, and document the monthly team note.• Coordinated and conducted meetings between residents and team members following incidents of aggression, non-compliance, assault or any other maladaptive behavior where they were either the victim or aggressor.• Worked with and advocates for residents in all Recovery Planning activities to assure that individualized services are designed and implemented. Made referrals within the Program Services Department based on assessed need. Monitored the participation of the residents.• Completed documentation thoroughly and accurately, ensured to submit prior to targeted deadlines, and complied with all confidentiality regulations (e.g., HIPAA).• Conducted extensive research to remain abreast of successful and evidence-based mental health practices, resulting in recognition as a subject matter expert (SME). • Participated in the planning of special events via collaboration across functions with all departments, resulting in developing successful programs that met the unique needs of each resident.• Created a culture of inclusion; demonstrated sensitivity to diversity issues, treated residents as individuals, and considered the culture of the person served when providing care and treatment.

• Oversaw all dispatching duties for the Albany Police Department and the Albany Fire Department simultaneously.• Facilitated training for 20+ New Hires; provided daily feedback via completion of daily; guided trainees through calls and radio traffic and debriefed at the end of each interaction. Helped improve Standards of Procedures (SOPs) for training.• Managed high-volume, multi-line phone system for Police Department; answered and routed 100+ calls per day as appropriate – transferred calls to other jurisdictions as necessary; answered emergency calls and dispatched proper units to location; used RIMS (CAD) system to process all dispatch procedures; dispatched fire and police to mutual aid calls from other agencies.• Provided customer service excellence with each interaction; expertly answered questions and assisted citizens/victims in the police department lobby.• Ran driver’s license and vehicle information for police officers as needed; entered confidential data into the system (e.g., information related to warrants, citations, missing persons); entered dispositions and revised/updated information for officers’ beats and units. • Handled highly sensitive information (e.g., warrants, subpoenas, citations); input data into system and various Department of Justice databases, (e.g., Stolen Vehicle System, Automated Property System, Automated Firearms System); ran reports on vehicles and individuals for stolen hits, warrants, DMV history, etc.

Oakland, California, United States

• Facilitated training for agents, ensuring comprehensive understanding of expectations, as well as policies and procedures surrounding booking reservations for East Bay Paratransit clients throughout the San Francisco Bay Area, resulting in recognition as top-performing department in the region.• Monitored phone statistics and compliance for an assigned team of up to 20 agents; supervised agents’ performance; conducted quarterly and annual reviews to acknowledge areas of strength and identify areas of opportunity.• Problem-solved and de-escalated calls with clients regarding serious and sensitive matters; conducted service recovery as necessary; corrected agent’s computer errors and disciplined as appropriate.• Answered an average of 80 calls per day; listened to phone call recordings to troubleshoot customer service problems.• Interviewed an average of five East Bay Paratransit applicants per day; approved or denied applicants for eligibility depending on disability/mental health status and a culmination of other factors.• Conducted gap analyses; identified flawed processes and developed and implemented new processes to optimize productivity.

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Criminal Justice/Law Enforcement Administration