Rachel Ertel work email
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Motivated, personable business professional with an Associate Degree in Business Management and a Bachelors in Marketing and Public Relations. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile – able to complete tasks promptly through tense demands. Thrive in deadline-driven environments.
Unitedhealth Group
View- Website:
- unitedhealthgroup.com
- Employees:
- 108749
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Provider Data AnalystUnitedhealth Group May 2023 - PresentMaryland Heights, Missouri, United StatesAnswer SME tasks, updating team page with metrics, answering emails, work tasks to keep inventory flowing, and assist peers with problem solving. Coach staff when needed (when audit errors are received), Keep up with high volumes, assist peers and management with thorough research with issues that arise. Train new personnel when needed and help during OJT sessions. Resolve errors in our systems in various platforms.
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Provider Data LoaderUnitedhealth Group Sep 2016 - May 2023St Louis, Missouri, United StatesResolved errors in our various platforms for our vendors, kept up with high volumes of inventory, assist with thorough research, and assist my peers when needed. Trained new personnel on our work and help them during OJT sessions. Acted as back up SME in answering SME tasks, updating our team page with metrics, answering emails, work tasks to keep inventory flowing, and assist peers with problem solving. Added providers to the network, updating addresses, and other demographic and contract information. I have assisted on several other projects such as system testing, pilots, special projects, and working high profile providers and groups. I was also a Macro Champion for the Central Region for 2 years.
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Platinum Provider Services Representative- TelecommuteUnitedhealth Group May 2011 - Sep 2016Maryland Heights, MoAnswer incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsible for meeting established productivity, schedule adherence, and quality standards. Respond to complex customer calls, Resolve customer service inquiries which could include: Benefit and Eligibility information, Answer incoming calls from platinum providers, while providing the highest level of customer service. Responsible for meeting productivity, schedule adherence, and quality requirements. Respond to complex provider calls, Resolve problems and inquiries which include are but not limited to: Benefit and Eligibility information, Billing and Payment issues, Physician assignments, Authorization for treatment, and Explanation of Benefits (EOB). ng and Payment issues, Customer material requests, Physician assignments, Authorization for treatment, and Explanation of Benefits (EOB).
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Customer Resolution Specialist - DirectvConvergys Oct 2010 - Apr 2011Cincinnati, Ohio AreaProvided a positive customer experience with Directv by addressing customer needs and selling products and services within the client portfolio. Answer customer questions regarding product offerings, billing, equipment, features, service plans, activations and/or changes to account information. Provide customers with up-to-date product information. Participate in activities designed to improve customer satisfaction and business performance.
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Marketing RepresentativeTri-State Water Treatment Jul 2010 - Dec 2010Fenton, MoPromote Rainsoft products within retail environment. Assist customers with questions and problems they may have in Home Depot. Build report with customers to set up complimentary water tests and assist with in-store events.
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Co-Op ProcessorThe National System Aug 2004 - Jul 2010Greater St. Louis AreaCo-Op processing, which includes Scanning images into the computer systems, updating the website through entering claims for clients and scanning the images and files into the computer, then uploading them onto a website – making sure the client’s needs are met through our services. My clients included Jaguar, Land Rover, and Solutia that submit claims for processing and approval for reimbursements on advertising. Meet the clients’ needs through our services by processing the claims as they are received via email, fax, or mail. This position required attention to detail and ability to work in tight deadlines.
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Sales AssociatePayless Shoesource Jul 2000 - Apr 2005Open the store, handle administrative responsibilities, assist customers, close the store, cover when the store manager was out on vacation, stock management, shipment recieving, and payroll responsibilities. -
Escrow ProcessorCitimortgage Jan 2003 - Dec 2003Processed escrows for home loans and conversed with insurance companies when necessary. Ordered and processed files upon return. While at Citimortgage, I was placed in charge of auditing other employees' processing to prove accuracy on each account, this resulted in very high accuracy.
Rachel Ertel Skills
Rachel Ertel Education Details
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Marketing And Public Relations -
Business Administration And Management, General -
Calhoun County High SchoolGeneral Diploma
Frequently Asked Questions about Rachel Ertel
What company does Rachel Ertel work for?
Rachel Ertel works for Unitedhealth Group
What is Rachel Ertel's role at the current company?
Rachel Ertel's current role is Provider Data Analyst.
What is Rachel Ertel's email address?
Rachel Ertel's email address is ra****@****uhc.com
What is Rachel Ertel's direct phone number?
Rachel Ertel's direct phone number is +131439*****
What schools did Rachel Ertel attend?
Rachel Ertel attended Ashford University, University Of Phoenix, Calhoun County High School.
What skills is Rachel Ertel known for?
Rachel Ertel has skills like Customer Service, Advertising, Management, Team Building, Microsoft Excel, Microsoft Word, Customer Satisfaction, Microsoft Office, Sales, Account Management, Social Media, Marketing.
Who are Rachel Ertel's colleagues?
Rachel Ertel's colleagues are Jill Berg, Joe Gross, Kumar P, Sydney Arnold , Msw, David Muncy, Patricia Branigan, Meghana Chunduru.
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Rachel Ertel
Salt Lake City, Ut -
Rachel Ertel
United States
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