Current responsibilities include:• The handling of repairs on faulty Apple iOS products, both in-and-out of warranty. Also includes the replacement of batteries, displays and cameras.• Effectively communicating with customers regarding queries about parts/repair costs and adapting to difficult customer situations and high pressure periods well.• Maintaining technical knowledge by completing and keeping up-to-date with Apple certified online services and courses.• Responsible for completing repairs in a timely and orderly fashion, whilst also building a strong relationship with our customer base to ensure a friendly environment for repeat business.• I have gained invaluable experience in operating in a high-stress environment, and have developed a number of transferable skills.• Through the process of both ordering new parts and returning faulty parts through Apple's service system, I have gained invaluable administrative skills in how to process reports and returns.• Manages quotes and re-quotes, order placement and order fulfillment, as well as handling order status escalations.

Current responsibilities include:• Operating front of store, effectively communicating with customers regarding queries and adapting to difficult customer situations and high pressure periods well.• Promotes sales by demonstrating merchandise and products to customers.• Maintains professional and technical knowledge of products by attending educational workshops and reviewing professional publications.• The handling of various repairs on faulty Apple products, both in-and-out of warranty.• Merchandising of the shop floor• General cleanliness and up-keep of the shop environment.• Responsible for maximizing sales opportunities and stock management, whilst also building a strong relationship with our customer base to ensure a friendly environment for repeat business.

As well as continuing with my duties outlined in the Sales Associate description below, my responsibilities now also include;• Printing and assembling canvas prints and creating mounted prints, photo-books and calendars.• Ordering stock through online databases and overseeing deliveries when received.• Merchandising the Photo Centre products, such as; Frames, Mugs, Puzzles, Mousemats, etc.• Dealing with customers on a one-to-one basis daily and delivering excellent customer service to build a rapport with regular customers.

Soundstore are a 100% Irish owned electrical retailer that specialize in TV, audio, computers and kitchen appliances. They currently have six retail stores and a distribution center all located in the Munster Region. There are three stores in Cork and one store each in Limerick City, Waterford City and Tralee, Co. Kerry.I have gained invaluable experience in operating in a customer-facing environment, and have developed a number of transferable skills.Responsibilities included:• The selling of a range of products to a multitude of customers, all while delivering an excellent customer service as outlined by Soundstore policies. • The handling of various repairs on faulty products.• Reaching demanding targets on commission-based sales.• Merchandising of the shop floor• General cleanliness and up-keep of the shop floor.• Responsible for maximizing sales opportunities and stock management, whilst also building a strong relationship with our customer base to ensure a friendly environment for repeat business.• Operating front of store, effectively communicating with customers regarding queries and adapting to difficult customer situations and high pressure periods well.• Researching the latest news and upcoming releases in the technology industry to improve job performance.• Supporting and guiding trainee staff in their tasks and in achieving their monthly targets.Gained invaluable experience in Customer Relations, Sales and Target-Driven work.

My tasks included:• Teaching as part of the Summer SING! program, as both a Lead Music Facilitator and Lead Child Management Facilitator.• Continuous performance and development workshops to improve both my personal performance skills and as well as my teaching skills and many contributory roles in the creation of teaching policies and practices.

Responsibilities included:- Sales and the delivery of excellent customer service. - Dealing with any faulty products in the proper manner.- Merchandising of the shop floor- General cleanliness and up-keep of the shop floor..Gained invaluable experience in Customer Relations and Sales.