• Responsible for leading and managing large accounts and team members managing smaller accounts to ensure all accounts deliver excellence in client service• Offers professional client services guidance to all departments within the agency• Sets the standards of quality for the outputs of the allocated accounts team• Drives organic business development for each allocated account to meet/exceed agreed revenue targets• Provides expert input for the development of strategic medical communication plans and their tactical implementation• Develops mutually beneficial business relationships with key client stakeholders• Leads the financial forecasting approach ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership • Manages the overall resourcing and work allocation for the team including recruitment

• Assisted with managing the publication development process (initiation–publication) including financial oversight.• Worked closely with the team to ensure deliverables meet with client expectations and preferences.• Oversaw industry compliance standards (eg, The Sunshine Act, ICMJE).• Developed and oversaw team SOPs and updated them as needed.• Coordinated publication review/approval process using publication management tools (e.g., PubsHub PMSolution, Datavision).• Developed and monitored project plans with timelines/milestones.• Lead project status meetings with internal team, clients, and external contractors.• Supported the submission of final publications (abstracts, manuscripts) to congresses and journals.• Served as the project point of contact for clients, authors, and internal teams.• Liaised with internal team and support staff (Creative/Graphics, Editorial/Copyedit, Finance).• Oversaw and trained other operational staff as needed.• Reviewed client invoices to ensure timeliness and accuracy.• Assessed project issues/risks and identify solutions to meet productivity, quality and client goals.

• Assisted in all aspects of the project life-cycle for the development and deployment of several hundred wireless sites throughout the region including LTE, FirstNet, Special Projects, and New Site Builds (NSB) for AT&T Mobility.• Utilized AT&T systems such as: NORAD, PACE, Filenet, FileTrak, and Spectrum for managing and updating critical dates and tracking finance.• Actualized and reforecast numerous key milestone tasks on customer systems.• Inquired information across multiple departments in order to generate accurate reporting.• Prepared constructed NTP (notice to proceed) packages based on landlord requirements and obtained site access permission.• Created and dispersed purchase orders and other financial files.• Managed the review process of construction drawings among multiple team members and interfaced with the client to ensure accuracy.

• Oversee the programming needs of seven residential homes and thirty-two individuals by supervising, monitoring, and evaluating services.• Prepare, write, review, and revise necessary documentation including monthly reports, quarterly reviews, annual assessments, and individual support plans.• Represent the organization by acting as a liaison between individuals, families, supports coordinators, advocates, employers, and other team members.• Maintain the emergency on-call phone as a respondent for crisis situations and events including hospitalizations, staff call-outs, medication issues, and other incidents.

• Work with faculty, staff, and students to help create the foundation for an innovative, education-focused initiative to fight poverty• Assist with the development, expansion, and coordination of a new school-university partnership project to increase academic achievement of children from low-income families in the East Stroudsburg community• Facilitate the day-to-day operation and implementation of the three planned project components: after-school tutoring, math mentor days, and parent technology nights.• Responsible for volunteer recruitment, training, on-site management, community outreach, data collection, project evaluation reports, and the leadership of the “E” with “J” Partnership Advisory Council.

• Interacted with clients to set up appointments, collect insurance information, and verify contact information• Maintained, updated, and organized client files• Conducted ISPT (Interagency Service Planning Team) meetings among child psychologist, client, client family members, and insurance agent• Put together client’s plan of care packet in order to generate or maintain approval of BHRS services for the child• Communicated daily with Devereux’s insurance company regarding client services and needs while remaining compliant with Medicaid• Worked closely with contracted employees by answering questions, tracking hours, reviewing paperwork, and providing training

• Wrote class notes for students with disabilities to utilize as study material• Communicated class material with student to ensure understanding

• Prepared and served food for campers and staff• Organized and cleaned kitchen and dining area to meet safety codes• Assisted in the stocking, storage, and proper placement of foods after food and beverage deliveries

• Led, taught, and cared for a tent group of 7-9 campers ranging from ages 7-18 • Planned and prepared Bible studies and daily activities for campers• Helped campers with adjustment issue