*Lead product teams across varying channels and locations.*Create and own the product vision, strategy and roadmap.*Partner with Engineering and Design professionals to deliver the product vision.*Foster a test-and-learn culture to validate ideas quickly, focusing on customer needs, desires, and feedback.*Drive continuous improvements that boost key metrics. *Own the product knowledge inventory and influence organizational decisions based on key objectives and business strategies. *Identify opportunities to incorporate machine learning and automation to reduce customer level of effort and increase velocity.*Define scope and prioritize the team's work based on data, user feedback and market assessment.*Partner with Product Marketing and Customer Solutions to ensure our products are well defined, actionable, and communicated clearly.*Responsible for delivering multiple projects across different platforms, products and engineering teams.

Senior Product Manager at Asurion

* Provides leadership and mentoring to junior testers and analysts* Subject matter expert in Asurion’s applications, testing tools, and business processes* Works closely with Sr Mngmt to anticipate change, cross product impacts, risks and delivery* Identifies process improvements and efficiencies to promote cost savings and reduce churn* Works with automation engineers to identify and prioritize automation candidates and test coverage* Successfully launched 5 new clients (US, Canada, Australia, Singapore, Taiwan) under aggressive timelines by working closely with business and IT partners* Participates in interviewing and evaluating new candidates

* Participates in design and development meetings. * Develops detailed test plans and test cases based on specifications.* Proven QA lead on large projects and SME in financial, retail and web applications.* Prepares test data, creates and executes test scripts. * Validates output and queries database to verify test results.* Performs integration, load and regression tests.* Assists in automating test scripts using HP QTP and report comparison.* Reports defects and tracks them until resolved.* Demonstrates new product functionality to team members and customers in training classes. * Assists customers with implementation, beta testing and product support.

• Manages projects, facilitates user interviews to create solutions, defines detailed specifications, conducts I.T. testing, user testing, system training, exit interviews and follow-ups to increase performance and ensure satisfaction• Performs analysis of current programs/processes and creates value added improvement plans• Conducts workflow analysis, process diagrams and gap analysis to ensure process changes are aligned to meet business goals and objectives• Communicates strategic business initiatives to senior management• Performs ad hoc analysis, system support, report generation, and ensures data integrity • Creates process documentation, training guides and presentation materials accurately reflecting current and suggested processes designed to increase effectiveness and efficiency• Works closely with technical analysts, programmers, and end users to maximize systematic processes and reporting based on business needs• Manages annual IT audit including control design, implementation, testing, & remediation • Maintains operating system security of financial applications, data, and Change Management• Conducts financial planning & analysis on suggested business initiatives to determine success• Leads the internal audit team and manages special projects during audits• Implemented and maintains Sarbanes Oxley AS5 Management’s Assessment of ICFR• Develops and tests controls ensuring compliance with company policies, GAAP and IT standards• Manages process documentation and works with owners to ensure accuracy and compliance• Defines and maintains roles and appropriate segregation of duties to ensure business integrity• Reports deficiencies to Management and develops remediation plans• Conducts Risk Assessments by identifying internal and external risks

Logistics, Vendor Research and Requirements, Customer Service, Developing and Analyzing Customer Scorecards, Tracking shipping efficiency and chargebacks, monitoring and calculating additional costs.