Rachel Smith Email & Phone Number

High Wycombe, Gb

Chalfont St Peter, England, United Kingdom

Provide a high level of administrative support to a team, delivering effective services and processes to meet the expectations of both internal and external customers.• Kept relevant trackers up-to-date and maintained accurate filing systems• Provided administrative support for respective teams efficiently, aligning work with relevant Service Level Agreements (SLAs)• Be the primary contact for the tracking of approvals of Multi Site Visit Reports, Planning and Detailed Drawings, ensuring effective communication with internal and external stakeholders and adherence to deadlines• Created Disposal of Land Risk Assessment forms and Handover Packs for the Customer• Monitored Project document traffic and content between Suppliers and Customers, ensuring smooth site progress • Efficiently processed Change Requests ensuring all correct details were collated, appropriate approvals obtained and submitted to Finance to allow for effective Project progress

To provide support for project delivery in a fast-paced environment where no 2 days are the same. Collaborating with everyone from Project Managers, Account Managers, Finance, Engineering, ACO and PMO areas to external suppliers, dealing with everyday administration, queries and issues, assisting teams to complete tasks as efficiently as possible and within governance.Key responsibilities• Created new Projects and entered into Precursive for budget creation, set up SharePoint Project areas and Salesforce Task boards• Processed Change Requests, checking all details were correct and appropriate approvals obtained, ensuring it was right first time before submitting to Finance• Created circuit records into Service Now ECAM as part of the circuit process• All areas of purchasing using Oracle ERP - created requisitions, exceptional payments and used virtual cards• Dealt with any invoice issues, sometimes involving a lot of investigative work• Checked proposed opportunities in the Pipeline Report and ensured we had PMs allocated• Reporting – produced financial reports to aid with budget tracking and Risk and Issue management, maintained dashboards to assist with monthly PM calls, supporting them with progress tracking, reports to chase pending approvals and general housekeeping to make sure reporting was correct and any issues were resolved so that they were accurately represented

Chalfont St Peter, England, United Kingdom

To deliver compliant customer provided transmission schedules that meet contracted levels of service quality and availability by accurate analysis of schedule formats and contents, proactive amendment of erroneous customer schedules in consultation with customers, Ingest operators and Playout Shift Leaders, timely delivery of customer schedules for transmission and reacting to abnormal service conditions in a timely manner.Key responsibilities• Receive and convert customer provided transmission schedules to the required format and importschedules into the Playout database• Accurate checking of customer provided transmission schedules to ensure start and end of day times meet those specified by the customer and in compliance with the Playout automation system configuration• Accurate checking of customer provided transmission schedules to ensure that all content within the transmission schedule is frame accurate in respect to under/over run of each billed start and end time of individual segments within the playlist• Correlation of available media and transmission schedules by liaison with Playout staff, to ensure compliance with customer requirements, including any subsequent amendment of future schedules that contain the same error• Daily logging and analysis of all Playout customers schedule holdings ensuring customers are meeting the contractual requirements• Accurate filing of customer supplied schedules in relevant outlook location for later reference or re-importing• Escalation and logging of unresolved scheduling problems to shift leader and account managers reacting to abnormal conditions to ensure maximum service availability• Routine liaison with Playout Shift Leaders regarding changes to schedules and permissions to make late changes or short turnaround requests that require ingestKey achievements/projects• As a department (Media Ops) we consistently surpassed our target of 119 days without an outage. The longest being over 200 days.

Previous roles held in Arqiva: Satellite Bookings Co-ordinator and Playout Tape Librarian

Earlier career - Held various roles in a variety of different industries, to include: Assistant Financial Controller, Secured Lending Underwriter, Sales Support Co-Ordinator and Assistant to Office Manager