Rachel Springall Email & Phone Number

Woodstock, On, Ca

Woodstock, On, Ca

- Supporting the highest tier of customers as well as some lower tier escalations from our third party support team- Troubleshooting web based applications, iOS application, Desktop Application- Supporting customers via email, chat and 1:1 zoom calls- Worked in Jira - submitting detailed issues to development- Experience using SQL to pull information from a database - Assisting customers in updating SSL certificates - Documenting new knowledge internally into Confluence to build up our internal articles. - Submitting customer feedback to product teams (ProductBoard)- Experience assisting customers with API’s - reproducing in Postman - Troubleshooting various integrations Vidyard provides - Hubspot, Salesforce, Marketo, Google Analytics, Google Tag Manager & more- Some understanding of HTML/CSS- Helping customers troubleshoot (SAML trace) and setup SSO for user management. Some familiarity in Azure, Okta for SSO. - Other platforms used: Salesforce, Zendesk, Intercom, Zoom, Confluence, ProductBoard

Woodstock, Ontario, Canada

I started a polymer clay jewelry business because I found a passion for creating earrings. This has taught me a tremendous amount about business, shipping, packaging, social media, and more. I am always learning and perfecting my craft. Overall this is such a fun experience and I am excited to bring more of my ideas to life.

Cambridge, Ontario

In addition to a Customer Support Associate, I am a part of the Enterprise team. I support Real Estate Associations across North America to ensure everything is going smoothly with their members using the product.

Cambridge, Ontario, Canada

At Lone Wolf I support clients via email, chat and telephone. I speak with clients, log a case, as well as troubleshoot, test and diagnose challenges they were experiencing. With my product knowledge, I was able to evaluate bugs, system problems and able to report them taking the necessary steps. I also learned the differences in hardware, operating system, and browsers while troubleshooting challenges.

Kitchener, Ontario, Canada

Waterloo, Ontario

In my role as a Digital Media Production Assistant I worked alongside experienced instructional designers and digital media developers to assist in the production of a variety of online learning materials. This included the design and development of online lecture materials (such as presentation slides, static illustrations); audio and video post-production; and usability and accessibility testing.

Waterloo Ontario

In my role as a Communications Associate in the Marketing and Undergraduate Recruitment offices, I assisted in editing and creating promotional videos for the University of Waterloo. From concept to the final product, I was the lead in organizing meetings, actors, production up to the final iteration. I also assisted in content and asset creation for the University of Waterloo's website. Lastly I aided in creating some email templates and Snapchat filters for university events.

Bachelor'S Degree Of Global Business And Digital Arts

Study Abroad, Various

I studied at the University of Leeds for one semester. I took classes in animation, business, typography and film studies. I had.