Rachel Hammond Email and Phone Number
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Rachel Hammond personal email
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Rachel Hammond phone numbers
At GoTo, we help you stay connected to what’s most essential: your customers and employees. We’re the only all-in-one solution for business communications and IT support, making IT easy and affordable for small-to-medium-sized businesses. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent.Specialties: Client Services, Account Management, Customer Success, Customer Care, Relationship Building, Client Retention, Software Deployment, Software Training, Key Account Management, Customer Service, Customer Satisfaction, Negotiation, Inside Sales, Cold Calling, Web Conferencing & Collaboration, Webinars, Webinar Consulting, Remote Support, Remote Access, Telco/Audio Services, Recruitment Strategies, Talent Acquisition & Retention, Employment Brand Strategies, Online Recruitment, B2B Sales, B2C Marketing, Advertising Sales, Social Media, Selling Through Curiosity, Value Based Selling, Prospecting into C-level/VP level clientele, Salesforce.com, Gainsight.
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Senior Manager, Customer SuccessGoto Apr 2021 - PresentBoston, Massachusetts, Us
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Manager, Customer Success - Life Cycle ManagementGoto Oct 2018 - Apr 2021Boston, Massachusetts, Us
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Sr. Customer Success Manager, Life Cycle ManagementGoto Apr 2014 - Apr 2021Boston, Massachusetts, UsAs a Sr. Customer Success Manager on our Outbound Customer Care Team, my responsibilities include any and all activities that help our customers recognize a strong value from their Citrix SaaS solutions. It's my goal to drive adoption, customer satisfaction, revenue retention and growth. My responsibilities include:- New Customer Onboarding & Product Training- Proactive Customer Outreach for various Outbound Campaigns- Webinar Consulting Services- Large Account Implementations- Software Deployment Support- Best Practices & Optimization TipsI am also involved with and/or driving several other projects beyond my normal day-to-day responsibilities. I am a key member of our Offering Team for our OpenVoice Product, representing the Care Organization; and, I am also involved with several process improvement projects to help our Care Organization be as efficient and effective as possible.
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Customer Success Manager - Key AccountsCitrix Aug 2013 - Apr 2014Fort Lauderdale, Fl, UsAs a Key Account Manager, I was the primary contact and resource for a number of our larger clients. My portfolio included nearly 100 Clients that exceeded a certain level of spend that allowed them a higher level of Dedicated Key Account Support.Responsibilities included involvement with all levels of Account Management needs, including:- Large Account Implementations & Deployment Support- Technical Support, Billing/Invoice Support- Customer Onboarding & Product Training- Proactive Outreach for New Product Releases/Updates- Led Quarterly & Annual Account Reviews for high-profile clients (including some Travel/On-Site)- Responsible for Customer Satisfaction & Retention- Best Practices & Optimization Tips -
Sr. Account Manager, Smb - Online Services DivisionCitrix Jan 2011 - Jul 2013Fort Lauderdale, Fl, UsAs an SMB Sr. Account Manager, I serve as a main contact for my clients to drive the deployment, adoption, retention, and revenue maximization of their Citrix Online services (GoToMeeting, GoToWebinar, GoToTraining, GoToAssist, GoToMyPC, HiDef Corporate Conferencing, Podio and ShareFile). In this role, I develop strong customer relationships with my client base to further penetrate their Accounts; and, drive implementation and deployment of their Citrix Online products/services through their various phases: Planning, Awareness, Knowledge, and Adoption. I maintain consistent proactive communication with both my clients and internal colleagues to ensure prompt issue resolution and maximum customer satisfaction.Ranked #4 for Americas Top Account Manager Retention % for 2011 (SMB and Key) - Circle of Excellence Presidents Club Award WinnerExceeded Retention Goal for 2012 - Presidents Club Award Winner
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Corporate Sales Representative, Online Services DivisionCitrix Apr 2009 - Jan 2011Fort Lauderdale, Fl, UsB2B Sales of Citrix Online SaaS Solutions: GoToMeeting, GoToWebinar, GoToTraining, GoToAssist, GoToMyPC, and Toll/Toll Free Audio Services. I work with SMB Companies across all Industries who are currently using our solutions. I prospect into and consult with my client base to identify new opportunities where our products can benefit their Organization. Primary focus is on cross selling and up-selling.
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Account Executive, Integral Accounts GroupCareerbuilder.Com Jun 2008 - Mar 2009Chicago, Illinois, UsWorked with companies ranging from 101 to 500+ employees in size. Experience in selling to all functional areas of a company to assist in the recruitment of top talent. Managed both the acquisition of new clientele within my territory in addition to growing and saturating current accounts. Through discovery conversations I uncovered holes in companies' recruitment processes and leveraged CareerBuilder.com and Personified Solutions to fill the gap and assist in targeting the right talent pool.Ended 2008 at over 130% to my Quota, qualifying for Presidents Club Trip to Cabo San Lucas, Mexico. -
Online Consultant, Emerging Business UnitCareerbuilder.Com Nov 2007 - Jun 2008Chicago, Illinois, UsConsulted with companies and organizations ranging from 31 to 100 employees in size. In this role I was able to develop my sales style as well as a strong client base. I was able to learn about the obstacles many small business owners face, and work with them as a partner to be able to make relevant recommendations and implement strategies for new talent acquisition and retention.In addition, I worked on a team with four of my peers from various groups within the company to create a formal mentorship and development program, CB Match. Together, we created the program from the ground up, and eventually presented our findings and proposal to Senior Management. CB Match was implemented in our office in July 2008, and is still in place.
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Sales / Dkny SpecialistNeiman Marcus May 2006 - Nov 2007Dallas, Texas, Us -
Manager / ServerFlorencia Pizza Bistro 1999 - May 2006
Rachel Hammond Skills
Rachel Hammond Education Details
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W. P. Carey School Of Business – Arizona State UniversitySupply Chain Management -
Desert Vista
Frequently Asked Questions about Rachel Hammond
What company does Rachel Hammond work for?
Rachel Hammond works for Goto
What is Rachel Hammond's role at the current company?
Rachel Hammond's current role is Rad(s) Mom. F1 obsessed. Aloha vibes. Sr. Manager, Customer Success.
What is Rachel Hammond's email address?
Rachel Hammond's email address is rh****@****inc.com
What is Rachel Hammond's direct phone number?
Rachel Hammond's direct phone number is +148046*****
What schools did Rachel Hammond attend?
Rachel Hammond attended W. P. Carey School Of Business – Arizona State University, Desert Vista.
What skills is Rachel Hammond known for?
Rachel Hammond has skills like Saas, Salesforce.com, Account Management, Crm, Selling, Sales Operations, Sales, Sales Process, Solution Selling, Webinars, Customer Retention, Lead Generation.
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