Responsible for creating and leading Learning and Development strategies, solutions, and projects for the Partner Lifecycle / Change Management Division of Jabil, a global Fortune 200 enterprise with over 225,000 employees. Manages, coordinates, and mentors regional SMEs and Learning Champions in the execution of international training projects and programs customized to the learners' language and culture. • Designed and implemented a standard learning consulting model for the Partner Lifecycle / Change Management Division of Jabil. • Accountable for the successful implementation of training solutions to ensure employees are equipped with the right skills to succeed in the future.• Leads, develops, and mentors Learning Champions to drive organizational results and help build a learning culture.• Responsible for driving awareness and adoption of new policies, processes, and systems. • Leads with a global view, collaborating, and partnering with business leaders and contributors across a broad enterprise.

• Clients secured as an independent consultant include, but are not limited to, Wounded Warrior Project, Jacksonville Electric Authority (JEA), TIAA Bank, Florida Blue, Florida Blood Alliance, Memorial Hospital, New Leaf Vapor Co., The Florida Department of Motor Vehicles, BYO Recreation, Bacardi, and Florida State College of Jacksonville.• Introduced strategic alignment and performance management to lead organizational change for New Leaf Vapor Co. Provided consultation, helping the business grow from two stores in 2012 to seven by 2017.• Created a competency guidebook for Florida Blue with management and employee performance benchmarks and criteria for improved performance management. • Designed tools and performance standards for the JEA Customer Care department to successfully measure the trainees and facilitators on knowledge, skills, and abilities, resulting in higher performance ratings and reduced attrition.• Redesigned the Customer Care New Hire training for JEA, reducing facilitation from seven weeks to six, improved learner testing scores, and increased learning retention and confidence when transitioning to the active work environment.

Create, customize, and facilitate highly interactive and engaging training programs for corporate learning experiences correlating the techniques used in improvisational theater to develop strong business practices and competencies. Programs are customized for your organizational needs such as team building, leadership, collaboration, trust, shared purpose, customer service, creative thinking, listening, focus, change management, innovation, problem solving, resiliency, and thinking on your feet.

Senior Learning & Development Consultant – Allstate Dealer Services (ADS) June 2018 – PresentTraining Manager II – ADS October 2016 – June 2018Training Manager I – ADS June 2006 – June 2009 Learning & Development Specialist II – Allstate Benefits (AB) May 2004 – June 2006Learning & Development Specialist I – AB September 2002 – May 2004 • Executed a robust performance management program, including design and facilitation of training, learning labs, curated resources, and employee-led performance discussions with managers. Trained over 290 managers and employees. Increased the number of associates with clear and achievable goals in the system by 48% over prior year with improved quality of performance metrics. • Analyzed learning needs and orchestrated multifaceted learning solutions, job aids, and virtual and instructor-led training. Curated professional development resources, online microlearning, and a cross-functional micromentoring program. • Developed tools to evaluate instructor and instructional designer performance ensuring Key Performance Indicators were met. Evaluated impact of 48 internally developed learning solutions.• Led a team of 22 managers and Subject Matter Experts in a project to document roles, standards, and procedures for all business units of the Operations Department meeting all business guidelines and internal and external audit criteria. • Designed, facilitated, and managed the Management Leadership Academy (MLA) and Talent Academy for executives, managers, and high-potential management candidates. Academies included 360-degree analysis, mentor program, coaching, and customized learning plans for participants: over 220 graduates and a 20% employment promotion rate. Academies were mapped to enterprise strategy and leadership competencies.

• Director at Large: 2011 - 2014• VP of Public Relations: 2009 – 2011• Past President: 2008• President: 2007• President Elect: 2006• VP of Programs: 2003 – 2005• Director of Networking Events: 2002

• Designed and implemented the enterprise-wide rollout of Performance Management training for over 900 managers and 8,100 employees.• Designed, facilitated, and managed a New Manager training program including pre and post-performance analysis, coaching, book clubs, blended learning solutions, and virtual and instructor led facilitation. • Led brainstorming sessions with diverse employee groups to construct and implement the organization’s core values and guide the design of the organization’s Vision and Mission statements.