Rachel Sugden Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Assisting Quality Assurance Specialists across Group and Retail in back-end administration and conducting Audits.Systems used- Fineos- InMoment- Power BI- Excel- SharePoint Responsibilities- Managing and maintaining a centralised inbox- Reviewing and checking DA requests then allocating to Quality Assurance Specialists- Creating and sending DA Letters.

Sydney, New South Wales, Australia

Working on the remediation Project Mercury which is a review of the incorrect application of CPI to income protection claims and remediate any customers impacted by this. Focus on the ALSL (Asteron Life Suncorp Life) Life Insurance Products on both Retail and Group side. Systems used- Excel- Life400 (DOS/Greenscreen/IBM)- CARE (Fineos)- GAPP (Microsoft.

Sydney, Australia

Sydney, Australia

Working in a (retail) portfolio containing Customers who have exhausted all avenues of return to work in supporting them with Best life goals.Monthly to Bi-Monthly phone calls to track goal/plan setting that Customers identify themselves and assisting where possible in achieving these goals.Ongoing financial reconciliation of long duration claims to.

Sydney, Australia

Secondment to AMP Life Income Protection (group and retail) tail end claims to provide support to AMP staff.Working with a portfolio of 40 customers with muskleoskekteal and mental health diagnosis' engaging in monthly proactive phone calls to gauge potential outcomes (return to work, upgrades, settlement, commutation) to assist them in achieving upgrades.

Sydney, Australia

Life Insurance Case Manager with EMLife.Contracts undertaken:-12 month secondment to AMP for tail end claimsTraining:-Beginner and Intermediate Excel-Motivational Interactions

Sydney, New South Wales, Australia

-First point of contact for all Stakeholders, (Injured Workers, Woolworths Store Managers, Injury Recovery Specialists, Physiotherapist, Doctor/ Specialist’s, Insurer’s etc)-Managing Physio Recovery appointments (making, confirming and/or cancelling bookings for all injured workers)-Proactive contact with Physiotherapists-Injury Management and monitoring.

-Organising and maintain patient records-First point of contact for Stakeholders-Open and close procedure of office-Making payments through Healthclaims-Knowledge of correct Medicare item numbers-Re-Stocking medical rooms-Opening and delegating mail-Organising radiology reports-BlueChip training-Ordering supplies for Doctors and Physiotherapists-Banking.