Rachel T. Email & Phone Number

Singapore

• Provide support to the Project Manager in planning, implementation and overall management of the project.• Forecast overall project timelines, milestones, budgets and work breakdown to ensure the project datelines are met.• Support procurement activities, requirements gathering, project documentation, solution development, and administrative duties. • Developed and advising the most optimal layout base on the sites requirements.• Liaise with internal and external stakeholders: o Establishing internal process and ensure best practices are adhered to o Oversee Change Management Processes o Ensure contracts, insurances, and necessary documents are current and received before contractors perform any works. o Provide clients support during the planning and transition period thru dialogue sessions, meetings and training workshops.• Projects: o An Island-wide Automated Tracking and Storage Processing System (Singapore Police Force)

• Provide support to Chief Operating Officer• Liaison between Divisions• Data Analyst - Identification of issues before implementation of new Systems and SOP via Data Analysis.• Facilitated and develop training programs for new operations interns and developing on-boarding and training materials for new operations interns• Managing 3 sub-operation divisions’ interns, third party logistics, and in-house drivers o Scheduling and assigning patrollers and charter trucks’ location and KPI o Ensuring LTA tickets and Customer complaints are being assigned to the correct stakeholders and are being close in the expected timing o Ensuring all bikes in/out of the warehouse are being accounted for and locks are in the correct status• Projects: o An incentive System for logistics team, Measuring the performance for Logistics Team (Improving the previous system), Measuring stakeholders’ performance when dealing with LTA tickets & Customer complaints, Weekly Target to plan expected target in/out the warehouse (previously target was done day by day), Buffer stocks and Forecast system for easier target planning, and Identifying potential issues of system errors by monitoring customer complains o Created a new team to be a bridge between logistics and warehouse (Ensuring handover/takeover between both teams are smooth) o Introducing hibernation mode for problem locks, hence result in cost-cutting for SIM cards and improve the accuracy of the map

Singapore

• Organised business travel arrangements for corporate accounts including air, hotel, visas, car and ground transportation arrangement• Understanding customers’ needs to propose the best alternatives in terms of pricing and routing• Gain knowledge and adherence to clients’ procedures, programs, and policy guidelines• Build and maintain good working relationships with corporate customers• Scheduling and forecasting crews' flight duty hours• Assisting the operation team in ensuring smooth flights operations

Singapore

• Provide pilots and aircraft maintenance personnel administrative assistance by resolving any inquiries pertaining to their license. • Updating of pilots and aircraft maintenance personnel’s information through the organization of data.• Assist managers and executives in ensuring a smooth data migration while the online Civil Aviation Personnel Licensing System (CAPELS) is undergoing updates.

Singapore

Internship from Sep 2016 – Mar 2017Contract from Mar 2017 – Mar 2018• Assisting Duty Terminal Manager in ensuring smooth airport operations.• Assisting passengers by providing information and way-finding throughout the airport.• Ensuring a seamless flow of passenger movement.

Master Of Business Administration - Mba

Bachelor Of Science (B.Sc.), Aeronautics

Activities and Societies: Student Ambassador, Asian Business Aviation Association (AsBAA) Student Chapter Graduated with Summa Cum Laude.

International Summer Program

The International Summer Program designed for students with an interest in Aerospace and Korea, allows students to get a better.

Diploma (Dip.), Aviation Management

Activities and Societies: Assistant Event Planner, Archery Final year project: Designing an e-learning syllabus on the topic of ‘Dangerous.