Rachel Denn Email & Phone Number

Knoxville, Tn, Us

Houston, Texas, Us

Develop and execute action plans designed to meet the unique needs of district partners and manage direct support to schools and districts engaging in NMSI programs. Pioneer successful implementation of STEM programs within schools and communities. Drive overall compliance, communication, and support to Program Managers. ► Communications: Procure substantial amounts of data needed from stakeholders to craft content, gauge interest, and curate a monthly communication resource that is customized per district; this communication is seamlessly distributed to 47 districts and 200 schools.► Portfolio Management: Over the last two years, enhanced comprehensive guide for Program Managers to clearly identify who is involved in the program and the portfolio of schools supported; created and implemented tracking tool to determine compliance and to create next year’s portfolio. The Finance Team also leverages this tool to track grant compliance and spending down.► Stakeholder Engagement: Cultivate strong, lasting partnerships with district partners, school leaders, teachers, parents, and students. ► Strategic Planning: Collaborate with NMSI leadership to develop program objectives and strategies that drive school-level and end-user success. Create and execute detailed implementation plans including timelines and milestones.► Resource Development: Support the design and execution of internal knowledge sharing within the NMSI pod and as part of the greater Programmatic Partnerships Team; revise school onboarding processes to successfully onboard new regional schools and districts.

Houston, Texas, Us

Supported a portfolio of schools in conjunction with the Program Management Team. Facilitated partnership and communication between school directors, site coordinators, and teachers to ensure seamless program integration and high-quality service. Sought out opportunities to grow skills; as an example, manually created over 3500 courses, then identified an opportunity to reduce manual efforts and developed a tool to quickly automate this process. In addition, created a video aid as a work tool.► Portfolio Management: Supported communications, logistics, events, scheduling, and budget management for portfolio of existing client schools. ► Communication: Facilitated internal and external stakeholder support through Fresh Service and Zoom; led regular meetings to empower cross-functional collaboration.► Program Implementation: Spearheaded the successful execution of Online Student Supports (OSS) and created a naming tool for OSS live events.

Houston, Texas, Us

Drove streamlined operations and program success through cross-functional partnerships and resource creation. Provided administrative and operational support to educators and students. Produced a customer service email that tracks metrics and profit. Supported teachers and wrote instructions for them to navigate programs. ► Event Management: Booked over 2K hotel rooms in 1.5 years while successfully managing bookings across the nation. Sourced catering for locations and tracked thousands of receipts from attendees.► Cross-Functional Collaboration: Collaborated with other NMSI business units as needed to resolve external stakeholder issues. ► Resource Creation & Innovation: Designed tracking tools for teacher travel to be utilized by multiple departments. Built reports for the Program Delivery & Operations team to aid in event management; created internal job aids to assist in training new teammates. ► Operations: Partnered closely with NMSI business units to provide timely resolution of customer issues; managed large data sets and ensured accuracy of database and daily reporting.

Plan-Les-Ouates, Geneva, Ch

Exceeded sales goals and drove overall store success by building strong customer relationships, developing sales associates, and maintaining knowledge of more than 500 products. Motivated and supported sales team to consistently exceed sales benchmarks, contributing to 20% YoY growth at the store level.

Plan-Les-Ouates, Geneva, Ch

Drove customer satisfaction and sales growth efforts at the store level. Recruited, trained, and empowered associates to provide high-quality service while exceeding KPIs and sales metrics. Led sales growth initiatives to achieve +15% over prior year and increase volume.

Plan-Les-Ouates, Geneva, Ch

Led the store to capture monthly bonuses while permanent Manager was on leave; regularly upsold customers to increase conversion in a declining market.

Plan-Les-Ouates, Geneva, Ch

Collaborated with a team to exceed sales goals and upgrade volume code; fast tracked into store Management.

Irving, Tx, Us

Facilitated human resource management including recruiting, hiring, benefits, and payroll. Onboarded an average of 75 new employees weekly. Utilized software such as Workday and ADP to track HR metrics.

Dallas, Tx, Us

Collaborated with a team to complete fast track projects, worked for multiple firms/projects/cases, and scanned, copied, and organized paperwork for the legal discovery process.

Coppell, Texas, Us

Taught sailing to a group of 10-12 children at a time; assigned activities and the health and safety of 6-10 campers per weekly session. Provided a safe environment for children to experience and learn about nature.

Bachelor Of Arts (B.A.), American Government And Politics (United States)

Post Graduate Certificate, Healthcare Management

Master Of Arts (M.A.), International Relations And Affairs