Management professional with progressive customer service experience that delivers strategic value through efficient team and customer account management. Customer Service Training Manager who effectively motivates associates through continual guidance, direction, development and coaching. Experience encompasses managing a wide variety of service issues with a proven capacity to troubleshoot issues and ensure the utmost of customer satisfaction, consistently exceeding productivity goals, and directing a high volume call center. Adept in assessing operational capability, applying lean management techniques, creating and implementing process improvements whilestreamlining overall operations for optimal business efficiency.