Rachel Tjoe Email & Phone Number

Fairfield, New South Wales, Australia

Early Intervention & Prevention Case Work and Support to Young People, predominantly in the 12-25 age range, who have complex needs, who are homeless or at risk of homelessness across the South Western Sydney Area District.

Sydney, New South Wales, Australia

Providing assistance tailored to the unique requirements of clients, including vulnerable individuals and parents seeking additional support:- Collaborating with adolescents diagnosed with autism.- Fostering an environment that encourages individuals to live independently and confidently. - Working alongside Travel Training Solutions to deliver a program that equips individuals with disabilities with safe and independent travel techniques.- Emphasizing the importance of independence and dignity.- Assisting with daily living activities.- Providing emotional support and cultivating companionship.- Ensuring the safety and well-being of clients.- Advocating for client rights and preferences.

Liverpool, New South Wales, Australia

Enhancing Understanding of Legal Processes and Casework Responsibilities:- Collaborated closely with caseworkers to gain a deeper understanding of legal procedures and court-related matters.- Assisted in summarizing subpoenas for affidavits and collected data for affidavits and case plans on behalf of caseworkers. This included tasks such as monitoring children's health development, requesting Section 16a assessments, researching relapse prevention programs, and liaising with organizations like Centrelink for financial support to families.- Developed exposure to relevant legislation, policies, and regulations, particularly the Children and Young Persons (Care and Protection) Act 1998 No. 157.Supporting Caseworkers in Assessing and Engaging with Diverse Stakeholders:- Shadowed caseworkers and actively contributed to interactions, assessments, and evaluations of individuals, families, groups, organizations, and communities.- Conducted home visits and carer reviews, played a role in developing case plans and care plans, and participated in group supervisions, as well as various meetings such as WAM, PAC, AC, handovers, and catch-up meetings.Investing in Professional Growth and Development:- Enrolled in the Student Development Program, engaging in continuous learning and professional development.- Actively participated in professional supervision sessions, demonstrating a commitment to building a supervisory relationship and seeking valuable feedback from both supervisors and colleagues to enhance performance and skills.

Bonnyrigg, New South Wales, Australia

The NSW Spanish and Latin American Association for Social Assistance Inc at Bonnyrigg Community Centre. Non for profit community-based organisation serving CALD (culturally and linguistically diverse) communities.Empowering and Supporting Individuals and Groups:- Collaborated with both individuals and groups to empower and enhance their skills through the facilitation of computer class programs (Be Connected).- Employed empathy and a strengths-based approach, alongside a task-centered methodology, to support clients and students.- Actively researched resources to help clients achieve their goals, bridging the gap between knowledge and practical application.- Regularly provided constructive feedback to the computer class coordinator and engaged in idea-sharing and workload collaboration.Engaging with the Elderly Community:- Gained valuable insights while working closely with the elderly community, thereby broadening my understanding and expertise in this demographic.- Developed the ability to establish connections comfortably and employed active listening skills effectively.- Ensured that individuals within the elderly community felt acknowledged and heard through empathetic interactions, while also maintaining appropriate boundaries and respectful engagement.Enhanced Cultural Awareness and Community Engagement:- Strengthened my cultural sensitivity, fostering network connections with other support services to better serve the community.- Actively participated in community outreach efforts, including facilitating the organization's presence at the 2022 Seniors Week Expo within Fairfield City Council.- Provided facilitation and support for the NSW SLASA Youth Crew’s programs and events, aimed at empowering and engaging youth individuals within the community.

Lidcombe, New South Wales, Australia

As an Online Personal Shopper, I have the privilege of serving our valued customers by:- Carefully selecting high-quality products.- Ensuring accuracy and attention to detail in every order.- Providing exceptional customer service, from order placement to delivery.- Adhering to strict hygiene and safety standards.- Making grocery shopping a convenient and stress-free experience for all.

• Conducting and guiding in-class road safety programs/activities (known as “Blue Datto’s Keeping Safe Program”) within various school settings across NSW, both in public and private high schools (15-18 year olds). Involves facilitating small group discussions, activities around risk and young people, includes presentation of facts/statistics about road safety and showcasing a real-life case study with emergency services through role play.• Facilitating and promoting an environment that encourages students to be open and honest conversations, fostering social and self-awareness. Promoting a positive influence on students’ attitudes and demonstrating practical skills for them to apply behavioural changes to themselves and those around them.

Australia

In my role as a Warehouse Assistant, I play a crucial role in the seamless operations of GlamCorner by:- Efficiently handling inventory and stock management.- Preparing and quality-checking garments for shipping.- Collaborating with the team to meet customer delivery expectations.- Maintaining the highest standards of organization and cleanliness.- Contributing to a dynamic and fast-paced work environment.

Macquarie Park, New South Wales, Australia

As a Seasonal Sales Associate, I have the privilege of contributing to the UNIQLO team by:- Assisting customers in finding the perfect fashion pieces.- Ensuring product knowledge and providing styling recommendations.- Maintaining visual merchandising standards.- Processing transactions accurately and efficiently.- Fostering a warm and welcoming shopping environment.- Sorting and organising stocktake.

Australia

In my role as a Customer Service Representative, I contribute to the success of Domino's by:- Assisting customers with their orders and inquiries.- Ensuring accuracy and efficiency in order processing.- Resolving customer concerns and providing solutions.- Collaborating with the team to maintain a positive work environment.- Upholding Domino's high standards of service.

Bachelor Of Social Work

Higher School Certificate