Rachel Ruusma Email & Phone Number

Indianapolis, In, Us

Greater Indianapolis

I have reduced outstanding accounts by over 35% within the first year by building a team, developing rapport with clients, resolving complex order and invoice issues and by working with personnel throughout the company and leadership to build better practices.

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Client RelationsMarketingProject ManagementClient ProjectsScheduling

Indianapolis, Indiana Area

*Financial Statements*Business Valuations*Customer Engagement Letters*Tax Assembly*Administrator for Dealership Team

Anderson, In

HRPayrollManagementMedicare and Medicaid BillingIT Support*Established Medicare billing process for new company*Hired several employees including PRN and H1B*Led project to transfer from one system to another including moving patient charts, employee info and set-up and establishing billing process in new system.

Indianapolis, Indiana Area

* Proofread, modify, create, and format large documents, memos, and letters using databases, Microsoft Office and Excel. Merge Word and Excel Documents for company CPAs and Principals.* Scan documents into database* Contact customers* Other admin duties as needed.

Carmel,In

*Frontier Acquired territory from Verizon--job did not change. Part of Reduction in Force in February*Computed Sales Commissions for up to a 1000 management and union employees in various departments throughout company monthly consistently meeting deadlines*Analyzed large volumes of data quickly to verify accuracy, missing details, questionable results*Took on many roles as result of acquisition including temporarily managing team of 5 personnel including both contractors and… Show more *Frontier Acquired territory from Verizon--job did not change. Part of Reduction in Force in February*Computed Sales Commissions for up to a 1000 management and union employees in various departments throughout company monthly consistently meeting deadlines*Analyzed large volumes of data quickly to verify accuracy, missing details, questionable results*Took on many roles as result of acquisition including temporarily managing team of 5 personnel including both contractors and full-time employees in various roles. Liasion with IT*Used strong interpersonnel skills and ability to build rapport to communicate with various departments throughout the company including union personnel, human resources, IT, labor relations, marketing, and company leaders*Provided input in commission plans*Helped integrate and train people in new roles including human resources, management, and IT*Rewarded with gift for ability to meet deadline for commission payout during difficult time of integration with system outages and other difficulties Show less

Westfield,In

*Computed sales commissions using Excel and two systems bi-weekly for management and union personnel consistently meeting deadlines*Built ad hoc and scheduled reports through Excel*Interacted with various departments *Provided innovative ideas to improve efficiency, accuracy, and to motivate personnel in sale*Motivated supervisors and sales personnel *Received 2 awards from VP of Finance for achievements

Dallas/Fort Worth Area

*Gathered data and prepared highly-visible and essential force management daily executive reports using Excel, Access, RT1000, and EMPS Systems that included information such as number of personnel online throughout the day, average handling time, attendance, and number of lost calls*Analyzed large volume of data to look for inaccuracies or oddities*Built ad hoc reports*Daily monitored site for client questions, trouble reports, or ad hoc report requests***In role for months… Show more *Gathered data and prepared highly-visible and essential force management daily executive reports using Excel, Access, RT1000, and EMPS Systems that included information such as number of personnel online throughout the day, average handling time, attendance, and number of lost calls*Analyzed large volume of data to look for inaccuracies or oddities*Built ad hoc reports*Daily monitored site for client questions, trouble reports, or ad hoc report requests***In role for months prior to being hired on loan from call center as referral from center management Show less

Dallas/Fort Worth Area

*Received approximately 60 inbound calls per day from residential telephony and internet customers*Top 15 seller out of over 700 representatives*Diamond Club Trip Winner amongst other daily,weekly, and monthly contest winnings*Compassionately resolved customer complaints in escalation department role for six months*Filled-in for supervisors as needed for teams of 20-25 union personnel. Team won multiple sales contests.

Dallas/Fort Worth Area

*Promoted whilte in training*Received high-volume in-bound calls for telephone service*Sold new services and products*Provided billing support*Assisted with repair needs*Coordinated with other telephone companies for repairs*Filled-in as supervisor assisting other representatives*Assisted in training new employees

Dallas/Fort Worth Area

*Promoted from residential to business while in training*Received in-bound calls from small business customers working as consultant to analyze business needs, offer products and solutions including long distance phone service, calling cards, and toll-free numbers*Assisted 800 Resporg department*Special project recovering lost revenue from unbillable sales in business and residential that recovered over $1 million in six months time.*One customer was a Jack Welch level business… Show more *Promoted from residential to business while in training*Received in-bound calls from small business customers working as consultant to analyze business needs, offer products and solutions including long distance phone service, calling cards, and toll-free numbers*Assisted 800 Resporg department*Special project recovering lost revenue from unbillable sales in business and residential that recovered over $1 million in six months time.*One customer was a Jack Welch level business owner that complimented me stating he would hire me as a business consultant for his company Show less

Bachelor Of Science (B.S.), Management

Certificate, Human Resources Practices

Study of benefits,compensation, employment laws, FMLA, Workers Compensation, Hiring Practices, and Performance Management

Master'S Degree, Industrial And Organizational Psychology

Did not complete due to long work hours and change in family situation