Buyer/Category P&L owner of Full-Size Major Appliances (emerging business) + CX Manager of Full-Size Appliances• Lead delivery of multiple CX enhancements for Major Appliances GL:o Guided Navigation: interface on search results for guided questions to help customer navigate to their desired results.o Live Chat: Trained sales associates chat interface with customers for specific product types.o View in your Room: Secured resources for launching PTs to 360 imaging to enable AR option to view appliances in your space.• Co-authored Major Appliances CX Planning doc to establish high-level road map of CX priorities for 3-year outlook• Managed customer research done with an external agency• Created SOPs within Major Appliances, including establishing the process for how to on-board ASINs into the delivery & installation program• Sourced/on-boarded 6 brands in 2023, plus developed 3 exclusive lines/brands for Amazon with manufactures (+$XXM annualized).• Regularly negotiating with C-Suite level• Responsible for revenue, profitability, in-stock, conversion, glance views, availability, and overall strategy for the category.• Exceeded my AVN profitability improvements goal for the last 3 years (+180% YoY for 2021, +234% YoY for 2022, 147% YoY for 2023) while creating win-win strategies• Responsible for forecasting demand for product launches, promotions• Deep dive and review category performance on a weekly, monthly, and quarterly basis for Org wide business reviews. Bridge the top impact drivers, create action plans, and execute to drive growth.• Responsible for all negotiations between the vendors and Amazon including co-op funding, damage accruals, freightaccruals, marketing budgets, margin agreements, cost structure, payment terms, etc.• Responsible for the category’s full promotional calendar across all vendors including planning out product assortment, customer discount, vendor funding, run times, and ensuring a strong CX through effective merchandising.

Buyer and Category Owner for Compact Appliances within the Major Appliances category for Amazon Retail.-Owner and manager of the P&L-Responsible for category revenue, profitability, in-stock metrics, conversion, glance views, selection availability-Primary contact between internal Amazon stakeholders and external vendors for the Major Appliances category.-Partner with marketing for online and physical store placements and activations, driving traffic to key products and promotions-Responsible for forecasting demand for new product launches, promotions, and Direct Import buys to ensure healthy WOC while meeting customer demand. -Deep dive and review category performance on a weekly, monthly, and quarterly basis for Org wide business reviews. Bridge the top impact drivers, create action plans, and execute to drive growth. -Responsible for all negotiations between the vendors and Amazon including co-op funding, damage accruals, freight accruals, marketing budgets, margin agreements, cost structure, payment terms, etc.-Responsible for the category’s full promotional calendar across all vendors including planning out product assortment, customer discount, vendor funding, run times, and ensuring a strong CX through effective merchandising.-Promotions SME for Major Appliances and broader Home Improvement-Org; managing trainings, goal setting, goal tracking, and liaison between central promotions team and the buying teams.

Hardlines-Home Improvement

Hardlines—Home Improvement-Buyer/account manager for a multi-million dollar portfolio of top vendors in plumbing and electrical & heating. -Liaison between vendor and all internal stakeholders: brining new partnership opportunities to vendor, negotiating for resources internally, and overall responsible for creating mutual success for Amazon and vendors.-Responsible for vendor performance, metric results and reporting: OPS, Net PPM, RepOOS, Fast Track, and LBB, conversion%, click through rates, selection availability, YoY growth.-Bridge metric performance weekly at WBR.-Driving overall strategy of the brands on the Amazon platform.-Creating yearly marketing strategy via site events, promotions, ad campaigns, keyword optimization, product imagery, product detail pages, customer out-reach programs, and improving overall CX.-Providing promotion recaps on all events and promotions to vendor and relevant internal stakeholders.-Managing inventory stock levels to keep at optimum WOC and negotiating funding or RTVs on overstocked skus.-Negotiating cost discounts, PO discounts, bulk buy discounts, deal funding, etc.-Managing vendor’s catalog of skus, deep dive ordering errors, invoicing issues, chargeback disputes, product details, external IDs.-Resolving andon cord suppressions, product compliance pulls, and safety recalls.-Resolving carrier pick-up and transportation issues.-Finding selection gaps within my brands, and working to get offers live on Amazon.-Facilitating new product launches and Amazon exclusive launches.-Creating banner ads and email campaigns.

-Responsible for monthly revenue and gross margin goals. -Calendar population-Forecasting event sales-Creating assortment plans for my vendors to accurately order product-Analyzing assortment mixes, price points, sale rate vs inventory, & size ratios to maximize sales. -Executing Deal of the Day sales including price negotiation, unit projections, and product and fabric selection. -Partnering with our 3PL team (ZPS) and vendor operations team to ensure accurate and on-time shipping from vendors. -Planning P.O. shipment dates to ensure on-time arrival for next sale and to minimize order poaching/customer cancelations. -Constantly in touch with my vendors on upcoming trends, product, pricing, factory production, and warehouse challenges. -Assist in New Hire training and on-boarding for women’s division. -Hosting Facebook Live segments and partner with marketing on segment planning and complimentary Facebook, google, and evergreen ads running simultaneously. -Responsible for all assistant buyer duties listed below

Women's Apparel-Missy-Managing a multi-million dollar vendor portfolio.-Sourcing new vendors, on boarding, and launching them on the site.-Event set-up, item set-up, event execution. -Obtaining all product information, vendor imagery/samples, size charts, pricing-Auditing events prior to going live to ensure accuracy in all copy, inventory, product imagery, and size charts. -Analysis of sales, click thru rate, conversions, vendor and item performance.-Partnering with our marketing department to drive effective google, Facebook, and Instagram ads, along with ensuring availability of inventory from vendor. -Partnering with operations and transportation teams to bring in triple z inventory into FCs, planning out shipment schedules with vendor and FC to ensure no order poaching, FC labor plans, and arrival of goods for pre-scheduled events. -Consistently made revenue goal every month while increasing month/month and YOY%.-Negotiate with vendors on pricing, payment terms, and PO to ship. -Managing my OTB by strategically setting retails while maintaining a set gross margin. -Guiding product development/assortment based on the data and trends I present through email presentations and phone calls to vendors.-Partnering with studio team in executing homepage image photography including; selecting samples from vendors and coordinating their arrival within timeline, styling outfits, makeup, hair, and location of shoot.-Monthly vendor performance recaps highlighting wins and areas of improvement. -Utilizing Pinterest to build storyboards to present event concepts to team and vendors. -Curating events based on themes, trends, top seller reports, and newness.-Assisted buyer in market prep. Pulled reporting of vendor performance, analyzed, and created action plans for the next quarter to present to our vendors. -Coordinating with divisions to plan vendor event calendar.-Managing vendor’s schedules, insuring all product info and samples arrive in timeline

-Developed strong understanding of Nordstrom Culture & Inverted pyramid -Completed department Impact Project-Participated in business reviews-Developed understanding of buying and planning process-Analyzed department’s business

-Responsible for maintaining merchandise standards.-Sold, styled, and consulted with high profile clients.-Cashiered high dollar amount transactions.-Maintained large product knowledge in order to better assist customers-Assisted my coworkers in their sales to customers-I would consistently up-sell in transactions.

-Created a new training program for parcel position-Public speaking in front of 100+ people-Management training-Trained in all divisions of the store-Assisted in PR events and grand opening planning-Experience in PR, HR, LP, Operations, merchandising, audits, and ordering systems

-Responsible for checking in new merchandise. Hand counted incoming inventory and entered into POS system. Hung and steamed all new merchandise after entering it into the system.-Designed visual displays with merchandise. In charge of strategically placing it in the store and creating window displays.-Open/closed all registers alone. Responsible for depositing money out of the till, printing sales reports, calculating sales statistics for the month, and reporting information to corporate. -Trained new employees on closing procedures for registers.-One of the top cashiers in the company. Fast and efficient at ringing up customers with minimal ringing errors during the time of employment. Black Friday 2012 ringing: 300+ transactions in two hours with no errors.-Communicated with coworkers to achieve goals and projects.-Developed relationships with customers and connected with them to help meet their needs.

Cashiered, assisted customers in finding what they wanted, cleaned dressing rooms, and completed online and phone orders in store.

Kept up on latest fashion trends, look through clothing and accessories that were brought in, decide on the merchandise to bring in to the store, enter the inventory into the computer, price it, tag merchandise, cashiered.