Completing 3 units (IB-IIB) of Clinical Pastoral Care (CPE) as a Chaplain Resident.

Serve as a chaplain intern at St. Joseph Medical Center within a cohort of six students while completing unit IA of Clinical Pastoral Education (CPE) full-time summer training.Provide spiritual care to hospital patients and staff, complete all required class work, training, and weekly overnight on-call shifts, while working toward ACPE’s defined Unit IA Outcomes and Indicators.Operate respectfully, ethically, and excellently within an interfaith hospital context.

Serve as primary point of contact for patients, family, community members, and providers to learn more about Whatcom Hospice resources and initiate hospice care.Overcome access barriers to process an average 25-30 hospital and community-initiated referrals per week, obtain provider hospice orders, triage incoming information requests, and schedule in-home hospice evaluations and info visits with nurses and community liaison.Create accurate case overviews and eligibility requests to providers as well as coordinate all research, medical record routing, team collaboration, and Docusign consents required to support patient travel contracts, Hospice House transfers, and community hospice admissions.Balance people-focused, compassionate care and empathetic active listening with strategic insight and critical decision-making skills to effectively manage hospice resources and patient care needs. This role requires resilience, initiative, and ability to provide consistently excellent patient care while operating in a challenging and fast-paced non-profit environment, as well as proficiency in Epic electronic medical records (EMR) system.

My coaching techniques are intuitively based and customized to my clients, incorporating a variety of consciousness-awakening and embodiment methods I’ve learned and applied within my own healing journey.This includes:- Helping them identify the voice of truth (God speaking in their heart) amidst their inner chatter/static;- Uncovering and healing core wounds that create limiting mindsets and unwanted cyclical experiences;- Guided inner child work and visualization, connecting them to their own wisdom;- Dissolving shame around both their greatest gifts and most painful life experiences;- Integrating ‘shadows’ and areas of themselves that they’ve abandoned and rejected because they felt these components were unworthy/unacceptable;- Activating self-love, awareness of emotional triggers, and higher levels of consciousness, enabling them to identify and align with their life’s purpose;- Creating safe space for them to encounter and transmute repressed emotions, teaching them how to move into empowerment;- Helping them cast vision, take strategic action, and dream again in areas of life where they’ve lost hope or experienced trauma.In our initial consult, we determine if this coaching relationship is the right fit. From there, my clients identify specific metrics of success to be achieved by the end of our coaching package, typically including weekly or bi-weekly sessions spanning several months.Through one-hour sessions, a customized insight guide, Awareness Activators, and video chat support as needed, I lead my clients through a life-changing transformation!

Promoted to newly developed Operations Manager role in April, 2021. Created and led trainings, streamlined employee onboarding strategies and resources, and supported Customer Care & Customer Experience teams' culture. Provided insight, guidance, and structure that improved team reporting, churn mitigation, client onboarding, and talent acquisition efforts. Delivered manual Monthly Recurring Revenue (MRR) reports for Success team, and collaborated with Revenue Insights & Operations team to streamline manual processes and facilitate creation of automated reports.Provided intuitive interviewing and developed resources that improved departmental interviewing processes. Collaborated with Success, Payments, and User Education teams to establish best practices, create new customer-facing training guides, and support product feature enhancements. Joined Salesforce implementation team in August, 2021 to support Servant Keeper, Accounting, Bible Study Products Sales & Service teams' training needs. Quickly learned Salesforce and related integrations like Recurly, InContact embedded agent, Omni Channel chat, and Outlook to develop guides. Coached Salesforce trainers and collaborated with stakeholders to build effective training schedules, strategies, and resources.

Promoted to hybrid Success Team Lead and Onboarding Specialist role. Provided outstanding, reliable service to Church Products customers at over 150 churches worldwide while creating strategic resources and implementing plans that reduced our Equip product suite’s onboarding timeline from 90 to 30 days. Brought into Mergers & Acquisitions (M&A) as a core integration team member in July 2020. Chosen by executive team to create and execute strategic training plans, guides, and resources to support newly acquired team members from November, 2020 merger with Servant Keeper. Stepped up to lead CSM team through internal transition and restructuring, developing training, systems, and resources to support Church Products teams and increase cross-functional communication.

First-ever outside hire for Customer Success team. Quickly became both a cross-functional and customer-facing resource, leader, and onboarding specialist. Effectively supported churn prevention, upsell and cross-sell goals, and consistently exceeded internal success metrics.Encouraged and equipped Church Products customers to reach their software goals. Supported customers as a coach, trainer, activator, and trusted advisor focused on building excellent relationships and helping them get the most out of their products.

Attended a four-month mentoring and training program focused on grace, authority and new covenant realities.

Experience writing and editing for nonprofits, ministries, small businesses and entrepreneurs across several industries, including technology and commerce.

Courses emphasized personal development, core values, discipleship, non-profit business management and operations, marketing, servant leadership and entrepreneurship.

First-ever outside hire for Implementation Team. Became a cross-functional go-to resource, trainer, key collaborator, and multi-product subject matter expert (SME). Understood insurance industry customers’ unique responsibilities, business processes and industry obstacles, tailoring software solutions to efficiently meet their agency and role needs. Remained up-to-date on legislation, industry best practices and trends pertaining to individual and commercial lines of insurance, including topics related to Employee Benefits, ACA, OSHA and Workers’ Compensation.

Led team of five volunteers in humanitarian efforts across South America, Africa, and Southeast Asia, partnering with local nonprofits. Organized after-school programs for impoverished youth and taught classes in schools as well as drug and alcohol rehabilitation centers. Worked in orphanages and conducted prison, hospital and home visits. Mentored and mediated conflict resolution between team members, providing opportunities for character growth and feedback.

Created sitemap tool and procedure that streamlined website redesign process, improving interdepartmental communication. Monitored SEO performance metrics using Google Analytics and other industry tools. Provided content strategy recommendations as well as optimized and edited on-site content.

Communicated with clients regarding marketing campaign results and deliverables, including SEO and web design projects. Provided excellent customer service through consistent client interaction, project management and problem solving. Created a company-wide volunteering initiative for Hands on Atlanta.

Created content for websites utilizing SEO keywords to improve search engine rankings. Researched, wrote and edited articles, press releases and blog posts while adhering to AP style standards.

Individually achieved 30% of total office subscriptions in the thousands per month. Excelled at training and mentoring peers and was promoted to hybrid trainer role. Developed new training program, schedule and manuals for new employees in Customer Service department. Created and distributed over 250 pages of training documents to staff regarding daily procedures in Advantage subscription management software.

Trained new team members and maintained cash register while proactively addressing any member account issues. Processed payments, updated account information and offered additional gym services while creating an enjoyable atmosphere.

Maintained vault in excess of $150,000 daily while complying with all operating and check cashing procedures and other risk management limits. Gained valuable customer base by maintaining relationships with hundreds of customers and businesses. Extensive knowledge of checking, savings, CD, IRA, HSA, business accounts and online accounts.

Led Yearbook Project, collected information from pool of 10,317 study respondents, contacted hundreds of schools, produced mass mailings and answered requests for data. Made updates to WLS website, Handbook, Respondent Report as well as other public documentation.