Focused on the connection between what our Customers expect, our employees deserve and the optimal operation of MagMutual. Connecting technology and process to curate differentiated experiences.Technologies: Salesforce Sales Cloud, Pardot, Salesforce Service Cloud, Einstein Analytics, Salesforce Platform, Salesforce Maps, Salesforce Experience Cloud, Service Voice (AWS), Salesforce Marketing Cloud, Copado, OwnBackup

A private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Focused on Fiscal Management, Process Reimagination, Contract Management, Governance, and Co-Creation Rapid Development. Empowering Associate programs focused on talent retention and recruiting thru engaging Associate experiences. Developing Business Programs to curate personalized education journeys and collaboration opportunities for business partners. Accelerating innovation to improve the health of humanity, leveraging human center design to fuel platform accelerators and close organizational gaps.Technologies: Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Einstein Analytics, MyTrailhead, Salesforce Platform, Heroku, MuleSoft

Oversee the Sales, Customer Care and Marketing IT Practice. Delivering innovative solutions to meet current and future business demand. Focused on Omni Channel Customer experiences while empowering our associates to deliver World Class Customer Care. Technologies: Salesforce - Sales Cloud, Marketing Cloud, Service Cloud, Einstein Analytics | SAP - Order to Cash | Salesforce AppExchange Products | Call Center Technology | EDI/EPS Integrations

Fiscal Management: Managed budget across software license, travel and entertainment, and personnel costs. Development Oversight: Lead Salesforce Business Systems Analyst Team to ensure appropriate requirements gathering, testing and business communication for all Salesforce.com System Change Requests.Governance: Oversaw Global Salesforce Change Advisory Board that reviews all System Change Requests and approves/denies items to be developed for Sales Cloud, Community Cloud, Service Cloud, Einstein Analytics, Force.com Platform, and Heroku. Ensured development adheres to best in class standards (Salesforce) empowering a technology lifespan greater than 18 months.Project Management: Developed automated application for User Acceptance Testing leveraging Salesforce Platform. Implemented as the company standard for all application User Acceptance Testing. Increased process efficiency by 50% leveraging real time analytics and automated processes. Associate Programs: created a Business System Analyst Best Practices site for onboarding education of new BSAs, to any platform in the IT Organization. Set standards and created a community of practice to increase retention. Spearheaded Citizen Development Program to empower all employees to develop applications on the Salesforce platform. Technologies: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Platform, Einstein Analytics, Heroku, Salesforce Community Cloud, Apttus CPQ

Fiscal Management: Fiscal Year Planning (expense line budgeting/commission budgets) managed cost center budget.Associate Programs: Spearheaded Sales Organizational improvements by evaluating training programs, talent evaluation technology, job design, and compensation design.Sales Operations: Created a territory management strategy aligning Customer preferences, purchasing patterns and geographical locations to sales associates. Methodology Creation: Created a comprehensive sales compensation methodology that incentives both behavioral and number driven objectives. Protecting the company’s bottom line with an estimated savings of 40% year over year with increased sales performance.Development Oversight: Oversaw the Salesforce.com Business Analyst, Salesforce.com Developer, Proposal Management Specialist, and Sales Support and Marketing support personnel.

Development Oversight: Instrumental in communicating design, functional, and technical specifications to Salesforce.com Apex Development TeamProject Management: Maintained Work Breakdown Structures (WBS) for all projects and alerted stakeholders if any project dependencies are not met. Spearheaded user acceptance testing (UAT), created and validated UAT scripts, and coordinated the process with users Sales Leadership Analysis: Sales Compensation Plan calculation details, Sales Forecasting and Process Compliance AnalysisMethodology Creation: Developed the System Experience Team (SET) and provided management with insights into current process/system problems. Created the 10:7 Principle to optimize user experience and create a clear state of accountability between sales representatives and sales management

Development Oversight: Lead business process first approach creating design, functional, and technical specifications for Salesforce.com Apex Development Team. Project Management: Spearheaded user acceptance testing (UAT), created and validated UAT scripts, and coordinated the process with usersSales Leadership Analysis: Sales Compensation Plan calculation details, Sales Forecasting and Process Compliance Analysis

Process Reimagination: Proficiently designed, implemented and maintained the application-specific blueprints, life-cycle plans, and roadmaps for Sales Cloud, Salesforce Communities and Eloqua Marketing. Development Oversight: Lead business process first approach for technology documenting user stories, conducting user support and training, development, sales analysis, and ERP integration management.Sales Operations: Successfully managed the Affiliate Program including development of bonus programs, creation of marketing materials, update of the website, approval of Affiliate Applications, acting as a direct affiliate interface.

Development Oversight: Lead business process first approach for technology documenting user stories, conducting user support and training, development, and sales analysis leveraging Salesforce.com.Fiscal Management: Effectively managed the department's budget and provided monthly updates on current status. External Communications: Excellently created and published Quarterly Market Share Analysis and Press Releases.Project Management: Maintain Work Breakdown Structures (WBS) for all projects and alert stakeholders if any project dependencies are not met. Managed and coordinated all international trade show representation, facility tours, and external market communications.

Implement changes to the SalesForce.com setup including:  User Administration  Custom Reports  Page Layouts  Custom Objects/Buttons/Links  General support/maintenance/setup Prioritize the incoming SalesForce.com support cases and react within established time thresholds Maintain system configuration. Clean all existing system data from for Salesforce.com import. Manage all field customization and work flow processes. Document all current process developed within the system. Develop and implement initial training module to all faculty and staff. Develop and implement a training module for the student body.