Organising, managing, and keeping the office runningClerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages.Creating invoices and ensuring that payment is receivedRaising tasks on JIRA

• Ensured the company met its statutory obligations, paying corporation tax and other tax liabilities by the given deadlines.• Kept accurate and up-to-date accounting records on Freeagent (accounting software) for the accountant to use to calculate the quarterly VAT returns and other tax liabilities.• Created invoices and ensured that payment was received.• Proficient in using the Microsoft Office Suite.

• Confidently communicated with customers, JLA engineers and sub-contractors to schedule in planned maintenance jobs. Ensured engineers were able to attend client’s premises prepared and well informed, to ensure the SLAs were met for the customer.• Prioritised work and multi-tasked, ensuring that deadlines were met.• Coordinated the installation of new machines to customers, following through the process from planning, to successful delivery and installation of the new machines. Built… Show more • Confidently communicated with customers, JLA engineers and sub-contractors to schedule in planned maintenance jobs. Ensured engineers were able to attend client’s premises prepared and well informed, to ensure the SLAs were met for the customer.• Prioritised work and multi-tasked, ensuring that deadlines were met.• Coordinated the installation of new machines to customers, following through the process from planning, to successful delivery and installation of the new machines. Built good relationships with business customers as well as various internal departments including sales, stock controllers, warehouse operatives, delivery coordinators and installation engineers. Show less

• Coordinated project resource allocation for 35 colleagues across 4 teams based at 5 sites. • Showed an in depth understanding of the project delivery lifecycle. • Met business demands, by efficiently allocating resources to projects, using the request for quotation process. • Maintained a robust tracker of project allocations, ensuring each colleague's workload was achievable, and took into consideration cross skilling within the team.• Created regular Management Information… Show more • Coordinated project resource allocation for 35 colleagues across 4 teams based at 5 sites. • Showed an in depth understanding of the project delivery lifecycle. • Met business demands, by efficiently allocating resources to projects, using the request for quotation process. • Maintained a robust tracker of project allocations, ensuring each colleague's workload was achievable, and took into consideration cross skilling within the team.• Created regular Management Information reports. Show less

Variety of accountabilities in this role, due to restructuring within the team on several occasions. My main experience is:• Service team – provided 2nd and 3rd level support - Diligently paid close attention to detail, performing trend and root cause analysis of incidents, to enable the team to implement solutions and fixes.• NetBackup backup software - Successfully delivered a large project to upgrade NetBackup software on 116 servers, to bring them up to a version supported by… Show more Variety of accountabilities in this role, due to restructuring within the team on several occasions. My main experience is:• Service team – provided 2nd and 3rd level support - Diligently paid close attention to detail, performing trend and root cause analysis of incidents, to enable the team to implement solutions and fixes.• NetBackup backup software - Successfully delivered a large project to upgrade NetBackup software on 116 servers, to bring them up to a version supported by Symantec (the suppler). This involved planning, project managing and being hands on. Kept stakeholders up to date and completed the work to agreed timescales• Direction to offshore colleagues - Led and coordinated the integration of 6 offshore colleagues into the team, developing a strong working relationship between offshore and UK based colleagues. • Service improvement - Managed stakeholder meetings and coordinated the implementation of service improvements• Service assurance – Documented processes and procedures• Stakeholder management with other internal teams as well as external suppliers. Managed stakeholder meetings and coordinated the implementation of service improvements. • Built a good rapport with key customers and suppliers. • Managing large internal projects which involved coordinating the work, producing regular reports to show progress, keeping stakeholder up to date and assisting with delivery to ensure successful implementation.• Project implementation - Designed and implemented solutions for business projects to meet the required specifications, seeing multiple initiatives through the project lifecycle at once.• Meticulously identified and managed various risks to conformance with government regulatory requirements such as Sarbanes-Oxley. Liaised with other teams to implement successful resolutions, coordinated work, produced reports and regular updates to management and the teams involved with the work.• Colleague engagement representative Show less

• Ensured the smooth running of production and disaster recovery systems on multiple platforms, including UNIX, Windows, Unisys, Asysco, Backups and Tape. This included running batch jobs, backups and restores.• Managed incidents and problems through to resolution.• Ensured the team conformed to ITIL and internal standards, in order to meet the requirements of the service level agreements. This approach maximised system availability and minimised business impact caused by… Show more • Ensured the smooth running of production and disaster recovery systems on multiple platforms, including UNIX, Windows, Unisys, Asysco, Backups and Tape. This included running batch jobs, backups and restores.• Managed incidents and problems through to resolution.• Ensured the team conformed to ITIL and internal standards, in order to meet the requirements of the service level agreements. This approach maximised system availability and minimised business impact caused by incidents.• Ensured the successful delivery of changes.• Created and maintained many of the procedures.• Demonstrated a good awareness of the interdependencies across systems.• Used good reasoning skills, to perform fault diagnosis and first level fixes. • Investigated incidents efficiently and thoroughly, demonstrating confidence when confronted with challenging situations. • Developed the ability to balance changing workloads against individual and business needs. • Trained and mentored less experienced colleagues.• Proposed service improvements and liaised with support teams to implement many of these, often preventing repeat occurrences of incidents. Show less

• Adhered to policies, procedures and confidentiality.• Provided good customer service, dealing daily with a wide range of people on a face-to-face basis.• Maintained ATMs including balancing, cash loading and dealing with deposits.• Was often responsible for balancing tills and the branch safe.• Ordered cash for the branch ensuring the branch kept within it’s cash limits and handled Securicor deliveries.• Contributed to the development of new systems, and testing of these… Show more • Adhered to policies, procedures and confidentiality.• Provided good customer service, dealing daily with a wide range of people on a face-to-face basis.• Maintained ATMs including balancing, cash loading and dealing with deposits.• Was often responsible for balancing tills and the branch safe.• Ordered cash for the branch ensuring the branch kept within it’s cash limits and handled Securicor deliveries.• Contributed to the development of new systems, and testing of these prior to go live. Show less