Rachna Lal Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Lead and manage project delivery from initiation to closure, ensuring adherence to timelines, budget, and quality standard.• Collaborate with stakeholders to define project scope, objectives, and deliverables, aligning them with business goals.• Effectively allocate resources, including personnel, equipment, and materials, to meet project requirements.• Identify and mitigate risks throughout the project lifecycle, proactively addressing issues to minimize disruptions.• Monitor project progress and performance metrics, providing regular updates to stakeholders and management.• Foster a culture of collaboration and accountability within the delivery team, promoting effective communication and knowledge sharing.• Provide leadership and guidance to team members, supporting their professional development and growth.• Serve as the primary point of contact for clients, ensuring their needs are understood and addressed throughout the project.• Continuously evaluate and improve delivery processes and methodologies to enhance efficiency and effectiveness.• Maintain a strong understanding of industry trends and best practices, incorporating relevant insights into project planning and execution.• Communicates the business value of planned technology uses and deployments.• Prepare training manuals, SOPs, Flowcharts, Videos etc. for End-user training.• Setting goals and structuring implementation to ensure that all expectations are met within deadlines and the projects stay on course.

Gurugram, Haryana, India

. Manage the assigned Projects and Executions.. Prepare, maintain and update SOP documentation of processes to meet internal customer requirements. Performed process-improvement activities to support business alliances. Collaborates with each operating units to ensure successful product conversion results. Set up and execute sales blasts, in-depth category reviews and product cuttings to maximize growth. Supervise and monitor BDM managers to ensure standard practices and proper care of using the resources at the locations.. Identify the areas for improvement and establish continuous improvement in projects.. Review and update sales process in accordance with new or changing environmental policies and regulations. User acceptance testing- Testing the device and software to make sure it can be handled required tasks in real world scenario as per specifications. Took feedback of user problems in devices, analyzed and suggested continuous improvements. Defect management practices- defect creations, clarifications, retesting and verification.. Assist the team in the implementation of work improvement projects. Provide training, coaching and support to assigned personnel to enable them to effectively perform their jobs. Developed Users usage MIS reports – to evaluate users performance. Prepared process presentations and trained both white & blue collar employeessee less

Gurugram, Haryana, India

• Organizing and managing all the Escalation related to Delivery /Reverse pickups • Preparing analytical reports for RTO % , wrong / damaged %.• Coordinating with the in house distribution team and other courier partners to expedite deliveries.• Ensure to maintain on time delivery of D1, D2 shipments to achieve SLA.• Coordinating with the CRM/NDR/RTO/DISPTACH Team for delivery status.• Provide online resolution to CRM team delivery related issues .• Generating & Maintaining Delivery &MIS Report.• Looking at ways to improve supply networks• Managing clerical, administrative and warehouse distribution staff• Responsible for collating information and furnishing regular MIS reports to senior management for reviews and strategic decision-making purposes.

Noida, Uttar Pradesh, India

. Entertained issues of customers in terms of after sales services for any product sold.. Working on customer's queries on CBD invoices ( Cash before delivery ) , Payment adjustments .. Handling escalation of octroi , road permit , entry tax .. Preparing daily MIS and taking follow-up with logistics partners to expedite the forward- RTO delivery .. Providing data for NDR calling and arranging delivery - RTO as per customer's requirements.

Pmp, Project Management

Postgraduate Degree, Data Science And Business Analytics, B