- End User Desktop Support- POS Support for major retailers like GAP, Old Navy, Banana Republic, OnRoute- Cisco Router and WAP installations - CCTV Systems Installations

• Identify, create and define the application requirements, Work with vendors to provide appropriate solutions.• Prepare and present cost benefit analysis on the various solutions available for the specific business• Implement agreed solutions in the business operational environment, could vary from software installations, to desktop / laptop / printer installations. LAN / WAN setups• To mentor the team on technical issues and work with them on arriving at the best possible solution for a given problem.• To schedule and attend meeting with vendors and clients, track progress of projects • Managing the scope, plan tracking and change control aspects for the project / Business deal.• Facilitating Communication with Customer, Senor executives, Account teams and Management on various updates, issues & Risk associated with the projects.• Manages day-to-day operational aspects of a project / IT infrastructure in windows environment.• Provide IT end user support and training to Nursing staff, by means of in person, on the phone or through remote connection.

 Oversaw projects within the GTS-GD NA Organization in the U.S. and Canada, including business development, portfolio management and leading innovative brainstorming efforts Managed a team of 14-35 professionals in roles of varying responsibility and scope Served in a Transition Manager role to drive millions of dollars in savings annually  Developed SSAE applications and automated email processes that allowed for 2K in annual work hour savings; boosted productivity up by 15% as well Encouraged team to contribute to work processes such as scheduling, job completion and task coordination; encouraged teams to use a shared delivery model to best use of resources and bolster productivity

 Operated in a SME (Subject Matter Expert) capacity to lead SMS and NAV projects, in particular supervising the SMS team  Acted as the Team Lead for the GE Plastics NT Administrative Team as well Efficaciously handled the needs of 1.4K clients across three distinctive SMS sites Worked on a series of server backup projects in GE Advanced Material; brought over 200 backup management devices across the globe under one roof Served as a primary member of this core group that transitioned over 100 processes affecting 2.5K users to the new Uppal location with zero downtime Directed server migration processes, assisted in LAN implementation and tackled responsibility for GECIS datacenter operations in Hyderabad  Trained 10-12 new hires on GE processes, business tools and CRM team protocols