Driving client growth in India and global markets with a focus on global business services (shared services), ops transformation, robotics and cognitive automation (RPA/RCA) and digital technologies• Created robotics thought work and executed multiple automation pilots/projects across client operations and captive functions• Conducted feasibility studies, led design and implementation of core ops/support functions across multi geographical setups• Ran a market entry strategy program for one of India’s largest real estate developers in the HFC and NBFC space

• Managed the end to end implementation of investor services operations for a $340 billion global asset management firm• Led and Supported transformation initiatives such as cost reduction, growth and process efficiency for a 1200 man captive• Spearheaded transition of over 350 roles for Institutional Portfolio Services to India yielding significant cost savings for Citi• Supervised complex knowledge transfer, technology transition, systems training and negotiations with global heads and staff• Oversaw internal and client facing program updates covering scope, risks, issues, budgets and quality of delivery• Ensured compliance to legal and regulatory requirements such as Data Privacy, Corporate Security and off shoring

• Managed migration activity and delivered key performance reports for world's leading prime brokerage firm• Gathered requirements, created and marketed a financial tool that calculates creditworthiness of banks in the US

• Formulated a two-step market strategy to accumulate over 100 vendors and 10,000 users in 10 days• Setup, recruited and supervised 20+ offshore technology and customer service personnel• Conducted market research and gap analysis across North America resulting in a successful launch at 3 universities

• Designed the project strategy and implemented critical reporting functions for a GBP 55m finance transformation program• Orchestrated a defect management initiative delivering improvements worth 2000+ man hours in record time• Built key relationships with the client which led to a proposed leadership position on a GBP 25m solvency program• Structured a workflow mechanism to manage responsibilities between onshore and offshore teams with over 250 resources• Led delivery of a quality assurance tool to test 1000+ financial model files produced by a newly developed reporting system

• Conducted client sessions to recommend a performance enhancement strategy for Pennsylvania's child-care system• Supported rollout of 100+ tablets to child care administrators - conducted sessions and created user guides• Liaised with 30+ vendors in New York and gathered infrastructure pricing information to aid bid budgets