• Served as the primary point of contact for the $1 million project, liaising with both internal and external stakeholders to address project-related inquiries, provide status updates, and resolve issues promptly.• Negotiated contracts resulting in a 15% cost reduction while maintaining quality standards, contributing to project profitability.• Reduced project coordination delays by 20%, allowing for efficient decision-making and on-time project delivery.

• Led a dynamic team of 10 to execute the complete remodeling of residential properties.• Delivered the projects within budget by meticulously tracking expenses and optimizing resource allocation.• Maintained strict adherence to project timelines, resulting in on-time completion despite unforeseen challenges.• Collaborated closely with clients, ensuring their vision was translated into the final design and overseeing changes as needed.• Managed regulatory compliance by navigating local building codes, permits, and approvals.• Documented project progress, contracts, change orders, and financial transactions, ensuring transparency and accountability.

• Developed healthy customer relationships and promoted customer loyalty• Increased referral sales by 15%• Enhanced customer trainings and focused on empowering customers• Evaluated and analyzes customer needs and supported product team in designing and development• Sustained business growth and profitability by maximizing value• Handled and resolved customer requests and complaints• Created processes to track customer activities and product developments linked to customer requirements• Created process to provide timely resolutions and responses to customer’s queries and complaints• Assisted to create self-onboarding process for customers

• Created a marketing strategy to promote loyalty with their clients. The focus was to highlight the company’s ideology and vision behind its fashion lines and the personification of the brand.

• Worked on a futuristic planning project using technology that would allow Accor to pioneer a new form of tourism and introduce a new brand.

• Handled shoots, sports, airlines and geographically divided segment and overachieved target by 40%.• Assisted hotel to reach 1st position in the competitive set by closing a shoot with Amazon prime.• Assisted in closing sales deal with Afghanistan that garnered rupees 80 million in the low demand period.• Handling Instagram account for the hotel and multi-tasking by engaging with the guests and coordinating with internal stakeholders to personalizing their experiences while they are in the hotel.• Solicits new business from assigned small business accounts, reader boards, and leads sent through internal referral mechanisms.• Proactively built and strengthened relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc.• Work within current business strategies and recognizing potential opportunities.• Coordinating with marketing team to arrange VIP detailed tours of our hotel to ensure the USP are projected in right way.• Providing post-sales support to the clients and maintaining the relation for future business.• Multi-tasking by qualifying leads, routing incoming leads to appropriate Sales Manager, and pursuing new leads to create a relation and close a sale.• Assisted Director of sales to create a new SOP for hotel tours by strategically and systematically providing information of specific part of hotel during the tour.• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.• Creation of training Calendar and coordinating the training among the sales, marketing and reservation team.

Through exposure to various parts of the front office department Front Desk:- Check in for FIT guests- In room check in for VIP guests- Taking care of billing instructions and processing checkout Back of the House:- Updating registration cards- Authorizing credit cards- Giving wake up calls - Documentation of folios and registration cards for future audit purposes- Assisting finance department to solve queries Concierge Desk:- Taking care of the checking in and checking out guests and handling their luggage- Daily audit of the Left Luggage room - Distribution of important documents through out the hotel- Assisting guests with concierge services- Arranging cars to pick up and drop of guests from the Airport

Exposure in all operational departments to understand the functioning of hotel:Housekeeping:- Exposed to all different categories of room and their explained their USP- Functioned as the Operator for the hotel to coordinate the guest requests- Managed the intern team for efficient functioning of the departmentFood and Beverage:- Exposed to different catering events- Managed the team of interns for smooth functioning of operations- Operated as a bartender - Operated as a personal butler for celebrities - Managed operations of events in out door spaces- Bar stock inventory - Understanding different set ups used in eventsFood Production:- Operated as a line cook - Specialized in continental food- Exposed to tandoor functioning and butchery - Handled kitchen orders in the night