• Led strategic planning initiatives for major clients, improving inter-team relationships and effectively allocating resources to ensure project success• Implemented automation processes in collaboration with the engineering team, utilizing excel tracking systems to monitor progress and streamline operations• Continuously improved processes through regular team meetings and one-on-one sessions, allowing for efficient and effective workflow• Managed people and resources appropriately to meet Service Level Agreements (SLAs), contributing to operational excellence• Successfully managed multiple multimillion-dollar projects while supervising over seven team leads, ensuring project completion on time and within budget

• Reviewed, validated, and maintained accuracy of orders, sales contracts, and customer account data in CRM, ensuring completeness and adherence to booking policies and SLAs• Collaborated closely with Sales, Finance, Legal, and Operations to facilitate new account provisioning and resolve service issues promptly• Consistently provided operational support to sales and other teams regarding order life cycle, boosting sales and customer satisfaction• Ensured data integrity by reconciling and updating any discrepancies in order, sales contract, or sales account data• Skillfully investigated, resolved, and implemented corrective actions for any errors or issues on orders, considering financial and legal implications as well as customer needs

• Worked as a Business analyst and project manager for the company• Understanding the needs of clients and providing them with the proper technology and marketing strategies• Providing the best solution to clients’ website/app development requirements using waterfall or agile (depending upon requirement)• Providing digital marketing solutions like google ads, Bing ads, and LinkedIn ads to clients• Providing social media marketing like Facebook ads, Instagram ads, and Twitter ads• Handling team of developers and SEO specialists

• Providing complete analysis of the performance of businesses, and taking required steps to increase the return on investment• Identifying the need of the customer in relation to the product linage available with the organization• Recommend solution by analyzing the account• Monitoring and evaluating the performance metrics such as CTR (Click-through-rate), Quality Score, Impression Share, etc• Test and offer new strategies & recommendations such as Ad Extensions, Remarketing, Category targeting, and Ad testing• Positive & Negative keywords Research and Analysis

• Providing solutions to Software & Hardware related problems like Wireless Networks, L.A.N. cards, Modems, Routers, etc• Ensuring full satisfaction of the customer through follow up of the cases• Resolving queries related to billing in accordance with the applicable billing package & other order-related queries

• Providing solutions to the queries related to Human Resources• Supporting HR functions like Payroll, Talent Acquisition, Training & Development• Administering Online & classroom sessions with respect to projects assigned by the clients• Co-ordination with Insurer’s for ensuring proper documentation of medical insurance policy of employees of the assigned clients• Assisting Payroll function for ensuring timely payment of employees’ dues