Rachit Bhargava Email & Phone Number

New Delhi, DL, IN

San Francisco, California, United States

• Led strategic planning initiatives for major clients, improving inter-team relationships and effectively allocating resources to ensure project success
• Implemented automation processes in collaboration with the engineering team, utilizing excel tracking systems to monitor progress and streamline operations
• Continuously improved processes through regular team meetings and one-on-one sessions, allowing for efficient and effective workflow
• Managed people and resources appropriately to meet Service Level Agreements (SLAs), contributing to operational excellence
• Successfully managed multiple multimillion-dollar projects while supervising over seven team leads, ensuring project completion on time and within budget

San Francisco, California, United States

• Reviewed, validated, and maintained accuracy of orders, sales contracts, and customer account data in CRM, ensuring completeness and adherence to booking policies and SLAs
• Collaborated closely with Sales, Finance, Legal, and Operations to facilitate new account provisioning and resolve service issues promptly
• Consistently provided operational support to sales and other teams regarding order life cycle, boosting sales and customer satisfaction
• Ensured data integrity by reconciling and updating any discrepancies in order, sales contract, or sales account data
• Skillfully investigated, resolved, and implemented corrective actions for any errors or issues on orders, considering financial and legal implications as well as customer needs

New Delhi Area, India

• Worked as a Business analyst and project manager for the company
• Understanding the needs of clients and providing them with the proper technology and marketing strategies
• Providing the best solution to clients’ website/app development requirements using waterfall or agile (depending upon requirement)
• Providing digital marketing solutions like google ads, Bing ads, and LinkedIn ads to clients
• Providing social media marketing like Facebook ads, Instagram ads, and Twitter ads
• Handling team of developers and SEO specialists

Gurgaon, India

• Providing complete analysis of the performance of businesses, and taking required steps to increase the return on investment
• Identifying the need of the customer in relation to the product linage available with the organization
• Recommend solution by analyzing the account
• Monitoring and evaluating the performance metrics such as CTR (Click-through-rate), Quality Score, Impression Share, etc
• Test and offer new strategies & recommendations such as Ad Extensions, Remarketing, Category targeting, and Ad testing
• Positive & Negative keywords Research and Analysis

Noida Area, India

• Providing solutions to Software & Hardware related problems like Wireless Networks, L.A.N. cards, Modems, Routers, etc
• Ensuring full satisfaction of the customer through follow up of the cases
• Resolving queries related to billing in accordance with the applicable billing package & other order-related queries

Gurgaon, India

• Providing solutions to the queries related to Human Resources
• Supporting HR functions like Payroll, Talent Acquisition, Training & Development
• Administering Online & classroom sessions with respect to projects assigned by the clients
• Co-ordination with Insurer’s for ensuring proper documentation of medical insurance policy of employees of the assigned clients
• Assisting Payroll function for ensuring timely payment of employees’ dues

Kanpur Nagar, Uttar Pradesh, India

Master Of Business Administration - Mba, Information Technology

C.A., Advanced Accounting, Cost Accounting, Bussiness Law, Income Tax, Sales Tax, Financial Management.

Bachelor Of Commerce (B.Com.), Commerce

12Th, Commerce

High School, Commerce