Rachit Misra Email & Phone Number

Program & Project delivery experience using Agile and Waterfall methodologies.Designing, implementation of core practices which define standard, quality for project management team.Auditing of projects for process compliance.Mentor and coach newly hired PMs/PCs through an extensive Onboarding Program.Measure and Improve - Analyse metrics and KPI's for Projects, Leadership teams and PMs.Address any best practices feedback identified through project management team.Lead… Show more Program & Project delivery experience using Agile and Waterfall methodologies.Designing, implementation of core practices which define standard, quality for project management team.Auditing of projects for process compliance.Mentor and coach newly hired PMs/PCs through an extensive Onboarding Program.Measure and Improve - Analyse metrics and KPI's for Projects, Leadership teams and PMs.Address any best practices feedback identified through project management team.Lead and follow-on Continuous Improvement through new processes and systems with HR, IT & Finance.Setup and monitoring of Risk & Issue Management framework and its implementation in JIRA.Execute yearly performance review for PM team based on the Matrix Rubric. Show less

Responsible for managing the complete portfolio for web development projects.Developing e-commerce websites on the platform of Magento, PHP, Laravel, Wordpress, Shopify.Responsible for client interaction, point of contact for escalations.

Gurgaon, India

Managing projects for content development on the platform of e-learning.Responsible for risk management, change management and budgetary issues.Working closely with Course Owners, LAMs & Instructional Design team to understand the requirement and execution format.

New Delhi Area, India

• Implement and manage multiple projects. Deliver the total business solution on time and within budget.• Collaborate with product development managers, functional managers and team managers to plan business and technology initiatives and budget. • Identify and resolve project issues and manage project risk.• Responsible for handling escalations from partners, clients.• Manage Change requests.• Create and work on calculated project plan and budget.

Noida Area, India

• Handled the Pilot Project for HP.• Responsible for the HP GBS – APJ Region.• Lead the APJ Team and was responsible for providing training details, feedback, updates and reports.• Responsible for preparing, modifying and arranging the training content for HP GBS trainings and meetings.• Reported directly to the APJ region lead based in Singapore.• Single point of contact for the client.• Client communication involved participating in meetings with the Program Manager’s,… Show more • Handled the Pilot Project for HP.• Responsible for the HP GBS – APJ Region.• Lead the APJ Team and was responsible for providing training details, feedback, updates and reports.• Responsible for preparing, modifying and arranging the training content for HP GBS trainings and meetings.• Reported directly to the APJ region lead based in Singapore.• Single point of contact for the client.• Client communication involved participating in meetings with the Program Manager’s, Region Lead’s and Training/Meeting Leader’s Show less

Noida Area, India

• Responsible for providing resolution to high priority tickets.• Responsible for identifying new bugs.• Conducting manual testing for YouSendIt applications like YouSendIt Express, Outlook Plugin, and Microsoft Office Plugin.• Identify training needs of team members and then writing and conducting training sessions – Knowledge Sharing Sessions also.• Mentoring the new hires and responsible for providing them with training.• Work closely with product management and… Show more • Responsible for providing resolution to high priority tickets.• Responsible for identifying new bugs.• Conducting manual testing for YouSendIt applications like YouSendIt Express, Outlook Plugin, and Microsoft Office Plugin.• Identify training needs of team members and then writing and conducting training sessions – Knowledge Sharing Sessions also.• Mentoring the new hires and responsible for providing them with training.• Work closely with product management and engineering in understanding of the product requirements, planning, development and release management of the product.• Conduct trainings and presentations at project level. • Responsible for providing improvised inputs regarding the project development.• Preparing Training Documentation (KB Articles) for the Project. Show less

New Delhi Area, India

• Handled a team of 20 members and responsible for team's performance and scores.• Maintained Queue SLA and handled escalations in a timely manner.• Interacting with the client for sharing feedback and weekly SLA status reports.• Generating reports for Attendance, Quality, AHT, C-SAT, XPR• Mentoring the new agents by providing them with the knowledge about the process and its requirements and how to go about them. Providing them with live training and guidance by assisting them… Show more • Handled a team of 20 members and responsible for team's performance and scores.• Maintained Queue SLA and handled escalations in a timely manner.• Interacting with the client for sharing feedback and weekly SLA status reports.• Generating reports for Attendance, Quality, AHT, C-SAT, XPR• Mentoring the new agents by providing them with the knowledge about the process and its requirements and how to go about them. Providing them with live training and guidance by assisting them along on the shop floor and providing them assistance in the problems out of their scope.• Analyzing the root cause for negative C-SAT as well as coming up with the possible ways of converting that to a positive C-SAT, also doing the TL’s Quality Monitors for agents. Show less

Education record

Education record