- Partnered with 25+ clients to understand their design needs, conveying their brand identity with 89% accuracy.- Completed 75+ graphic design projects for small businesses and big corporations, boosting customer satisfaction rate to 8/10 points.- Delivered projects ahead of schedule, which surpassed 92% of agreed-upon deadlines, ensuring client satisfaction and project efficiency.- Delivered high-quality designs and exceptional customer service, contributing to a steady flow of 50+ new project opportunities and increasing client referrals by 25% YOY.

- Installed new software to production sites during rollout.- Deployed security and platform patches to live production sites.- Deployed production fixes as per the schedule provided by the deployment lead.- Performed fully attended upgrades with store/s operators including managing impacts and outages for fuel sites.- Worked with the software development and operation support team/s to report defects and bugs identified during installation/upgrade and health check.

- Worked to stay up-to-date regarding products and offerings.- Asked pertinent questions to understand the customer’s requirements.- Answered questions, comments, and concerns relating to our services and products.