Baxter is a global diversified healthcare company that applies innovative science and technology to make a meaningful difference in people’s lives, by an enduring commitment to save and sustain lives.Serve as first point of customer contact for both Institutions and Home Patients regarding such matters as order management, product and service complaints, and adverse events.Responsible for initial intake, documentation and distribution of customer need as required.Provide independent resolution to complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.Patient management for domestic and international travel requirements.Handle emergency requests and deal with difficult situations and resolve customer issues immediately by identifying the root cause in order to correct and prevent it from recurring.