- Drive the incubation stage within the new benefit product life cycle, focused on opportunity identification, research, beta testing, and ultimately, making a recommendation whether to introduce an offering to our broader customer base- Conduct customer and market research to continuously prioritize benefit need areas that are most impactful to small business employers and their teams- In partnership with Product, Strategy, and CS/Sales, build out business cases to determine if and how new offerings are integrated into our product and inform build/buy/partner strategy- Work cross-functionally to design and launch beta programs with a focus on speed-to-learning and informing a long-term play - Gather requirements from internal and external stakeholders as well as use available data to create program success metrics- Create a playbook for streamlining the process of bringing new benefits to market- Lead regular check-ins with teams across Justworks to identify opportunities, risks, or dependencies, and help keep critical deliverables on track- Communicate how workstreams are progressing and key business decisions to leadership and other key stakeholders- Support Senior Manager, Benefits Partnerships in validating the right way to market, price, and package Justworks’ differentiated benefit offerings- Stay up-to-date with industry trends and regularly entertain new partner conversations - Partner with Product Marketing to develop a continuous feedback loop with Justworks’ customer-facing teams- Partner with Justworks’ internal People and Talent team to test out and gather feedback on betas from Justworks employees- Identify, communicate, and mitigate potential risks to the success of any projects, escalating to leadership as appropriate

- Lead and supported the management and administration of People processes, programs, and policies related to total rewards, compliance, HRIS, communications, terminations, talent acquisition, and employee relations/engagement. - Lead coordination with third party vendors on execution and administration of employee programs, such as payroll, 401k, benefits, equity, travel, and recruiting.- Consulted with Senior Leadership Team on best practices to support organizational change and transformation and to improve internal processes to enhance the employee experience.- Improved the employee lifecycle experience from onboarding to offboarding, with an emphasis on promoting self service across various platforms.- Organized company events, offsites, and recruitment events.

- Lead immigration: revised and improved the visa sponsorship process. Successfully on boarded over 10 new hires with visa sponsorship; lead and managed 2021 H-1B Lottery process- Lead 2021-2022 Open Enrollment efforts for over 2,800 employees with a 94% completion rate. Includes set up of HRIS tenant for open enrollment configuration, partnered with Mercer to develop communications/materials/trainings for employees, and lead cross collaboration with key stakeholders.- Partnered with 5 key stakeholders to build and launch affinity groups- Lead launch of a large survey platform, developed baseline metrics for various surveys (DEI, employee engagement, pulse checks), and trained department leads & other key stakeholders on different facets of the product (how to read results, how to use the platform, how to share results with your team)- Collaborated with HR Team and leadership on constantly evolving weekly onboarding and orientation for new hires- Collaborated with Director of People Operations and department leads on employee relations, performance improvement plans, HRIS configurations, benefit administration, and payroll.

- Develop tools and provide leadership for the emerging employee resource group program to build visibility and impact.- Engage employees across the global organization with an innovative, human-centered design approach to Inclusion initiatives and programs.- Measure the effectiveness of and iterate on Inclusion initiatives using both qualitative and quantitative methods of review.- Work with the People Engagement and HRBP teams to infuse Inclusion and build tailored opportunities for career growth, development, and retention of diverse talent.- Partner with the People Engagement team to develop a regular cadence for sharing Inclusion initiatives and progress with internal and external audiences.- Consult on inclusive branding initiatives across company platforms.

- Successfully launched 11 countries internationally with benefit plans.- Lead preparation of country benefits deliverables and materials, including but not limited to periodic status reports and financial (in conjunction with Finance) and technical summaries.- Supported Benefits programs and managers with financial reporting requests, issue resolution and vendor/partner payments.- Lead in tracking project progress and timelines, maintaining files, populating and maintaining activity/issues trackers.- Supported team members in addressing and resolving client issues involving claims, administration, compliance, etc.- Coordinated web event, webcast, and conference call logistics, including producing meeting agendas and meeting minutes.- Supported the development of internal and employee-facing documents and reports in Microsoft Word, Excel, PowerPoint, SharePoint, etc.- Partnered with global benefits broker on the implementation of benefits plans including setup, testing, compliance and communications- Partnered with IT and benefits broker on database management for client information; policy data, contacts, mailing lists, and other required data management duties.- Coordinated with other business service groups (IT, Office Services, Information Processing, Accounting, local offices, recruiting etc.) on various tasks using a partnership approach that facilitates high-quality results and process workflows.- Lead on liaising with broker’s local Global office personnel and partners as needed requested.- Worked closely with the Manager on strategic benefit initiatives for Global and U.S.- Coordinated and implement Global Total Rewards strategy throughout the year. - Managed, reconcile and process monthly global benefit invoices to ensure timely paymentBenchmarked and recommended new plans and programs globally in conjunction with global benefit broker.

- Lead immigration for 1 year: revised and improved the visa sponsorship process. Successfully on boarded over 50 new hires; lead and managed 2020 H-1B Lottery process- Lead 2018-2019 Open Enrollment efforts for over 800 employees. Includes RFP for additional services such as healthcare navigator, fertility vendor, parenting vendor, and contracting out a global benefits broker- Lead and launched global benefit plans for 11 countries, with enrollment for over 500 employees.- Lead RFP and implementation of U.S. relocation vendor in collaboration with People team leadership (HR & Talent), Legal, Finance, Accounting, and Payroll- Collaborated with HR Team and leadership on constantly evolving weekly on boarding and orientation for new hires

Specialty Consultation in Health and Human Services. • Goal: Work with a large hospital system to decrease avoidable ED visits by 30%. (DSRIP)o After completing a community needs assessment and review of Medicaid data, the data yielded high utilization from behavioral health related issues.o Analyzed and improved internal and external workflow processes related to behavioral health treatment in the E.D. and community.o Initiated and facilitated community workgroups to address and modify community responses with various stakeholders (Hospital, Police, EMS, Community Based Organizations, Social Services).o Developed communication tools to help substance use providers communicate more effectively.o Geo-mapped available services and providers to determine resources and how to leverage them appropriately.

Large Non-Profit providing behavioral health and social services.• Project managed and implemented Home & Community Based Services (HCBS - Medicaid) in a large non-profit with various stakeholders; • Spearheaded the conversion of New Employee Orientation (NEO) to electronic-based training (8 modules into PowerDMS); • Provided training and professional development to staff working in behavioral health and social services;o Professional development included diversity, staff engagement strategies, mentor opportunities, and generational differences in the workplace. • Lead role in developing follow-up surveys, assessments, and other outcomes activities to monitor and support long-term training impact; • Developed manuals, policy, training curricula, and other clinical tools to ensure program managers have the resources they need to provide high quality clinical services; • Provided project management support for NYC Technical Assistance Center efforts including work with Managed Care Organizations, collaboration with hospitals around NYC, and analysis of data to inform practice and programming;

Large Non-Profit providing behavioral health and social services.• Project planning and implementation, including timelines, resources and staff needed; • Applied data analysis to inform clinical and process improvement decisions (via surveys, interviews, focus groups), and compiling reports on various grants; • Effectively communicated with key project stakeholders on various projects at multiple levels & organizations; • Product design, related to forms, flyers, informational tools, curriculums, and educational resources.

Interned for the Veterans Mental Health Coalition and for the Center for Policy, Advocacy, and Education• Lead: Outreach Video Project for the Veterans Mental Health Initiative (logistics and directing) o Video: https://www.youtube.com/watch?v=0H7x5S87dGk • Developed educational evaluations; processed, analyzed and presented evaluation results to key stakeholders (quarterly); • Facilitated communication to Coalition members including e-blasts, event bulletins and social media (weekly and monthly blasts); • Planned, coordinated and participated in meetings/VMHC (Veterans Mental Health Coalition) events (7 events); • Coordinated logistics for Military Cultural Competence trainings for the Veterans Mental Health Initiative (12 events, 2 per month).

Non-profit organization focusing on the well being of children and young adults. Site was located at Marta Valle High School.• Developed goal-oriented psycho-educational and activity therapy groups to improve clients’ level of functioning;• Formulated and presented projects based on services, future goal planning, and improvement of quality of education; • Provided comprehensive case management services, including the creation of treatment plans and connecting clients and families to appropriate resources for over 25 clients.

Outpatient Services - worked in a call center and aided clients in the community, emergency room and schools.• Engaged individuals in verbal de-escalation, crisis resolution, suicide risk assessment and prevention, and supportive counseling.• Experience with multiple populations: children, adolescent, adult, and serious mental illness.• Directed strengths-based, culturally competent, and individualized intakes and assessments.• Documented treatment consent forms in patient health records.• Referred clients for services including outpatient and inpatient treatment, including pre-authorization with insurance companies.• Triaged and coordinated telephone/mobile mental health crisis.

Psych Hospital Inpatient position; worked with adults and children.• Certified in CPR, First Aid, and De-escalation techniques.• Conducted therapeutic and psycho-educational group therapy sessions.• Delivered services to children, adolescents, adults, and clients with serious mental illnesses.• Documented progress notes and collaborated with clinical team to enhance client treatment plan.• Facilitated a smooth discharge by encouraging and reassuring clients throughout their transition.• Observed and monitored client behavior and responses to treatment in an inpatient, acute care