Rackel Richards Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• I acted as first contact between the organization and the customers, I handle customers' inquiries, complaints and also proffer solutions immediately or escalate accordingly.• I tracked and monitored customer Experience across online channels• I Cross-sell and upsell existing customers on the platform.• I actively assisted in the distribution of ATM cards.

• I acted as first contact between the bank and the customer, I Attend to customer questions, complaints, and concerns immediately, and I facilitate satisfactory resolution.• I properly escalated and route customer issues to the relevant process operators when first call resolution is unachievable and also follow through on customer query ensuring prompt resolution and feedback to the customer.• I effectively presented and discussed the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, and also participate in team initiatives, huddles, and activities.

• Handle call inquiries from existing and prospective patients• Book appointments for existing and new patients• Treat all complaints from patients• Brand marketing

• Monitoring all calls and supplies from clients• Online Marketing

• Developed key relationships with business stakeholders and strategic supply partners to improve business needs.• Established procurement strategies for the acquisition, receiving, and tracking of project materials.• Prepared, maintained, and reviewed purchasing files and records which includes price lists, requisition status, contracts, and orders.• Monitored inventory transfer forms for bookkeeping records.• Prepared procurement execution plans and oversaw the array of materials management and procurement functions of purchasing, shipping, receipt, inspections of goods, and overall logistics.