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Racquel Libba Email & Phone Number
Compliance and Relationship Management Officer
at
National Social Security Fund (NSSF Kenya)
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Compliance and Relationship Management Officer
Location
Nairobi County, Kenya
Company size
Who is Racquel Libba? Overview
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Quick answer
Racquel Libba is listed as Compliance and Relationship Management Officer at National Social Security Fund (NSSF Kenya), a with 1224 employees, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Racquel Libba.
Racquel Libba previously worked as Direct Sales Executive at I&M Bank Ltd and Bilingual Customer Service Representative at Airtel Africa. Racquel Libba holds Virtual Assistant, Virtual Assistant from Africa Leadership International.
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Email format at National Social Security Fund (NSSF Kenya)
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National Social Security Fund (NSSF Kenya)
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Profile bio
About Racquel Libba
Experienced Psychologist with a demonstrative history working in the rehabilitation sector. Skilled at Counseling, facilitating, HIV/AIDS testing and counseling services and report writing.My background also includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction.Graduated from a 8 weeks full-time intensive Virtual Assistant program at the Africa Leadership International where I have done several projects and acquired foundational skills as a Virtual Assistant. These skills include but are not limited to; Data entry and Expense tracking, Google workspace, Project management, Travel planning and creating travel itineraries, Managing Client's calendar, Social media management, internet research and attending to customers.
Current workplace
Racquel Libba's current company
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National Social Security Fund (Nssf Kenya)
4 roles
Racquel Libba work experience
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Direct Sales Executive
• Provide excellent customer experience while interacting with customers on different channels.• Participate in product campaigns to ensure product information is readily available to customers.• Conduct door-to-door direct selling and actively taking part in sales activities organized by the Bank in order to acquire business.• Seek customer feedback on Bank products and their experience to seek improvement.
• Daily sharing of business acquisition reports.
Bilingual Customer Service Representative
• Coordinated in the dispatch of emails to the service desk agents and strategically responding to the emails on time meeting the customers Service Level Agreement.• Collaborated with various teams in ensuring that escalated phone call and email tickets are worked on and also follow up to maintain the SLA.• Performed first point of contact role for calls and emails from Anglophone and Francophone countries, led to raising tickets as per user issues and assigning them to the right resolver team ensuring successful resolution of complaints.• Conducted Customer Feedback and satisfaction to successfully enhance customer response strategies, implementing new processes, and managing overall customer service functionality.
Nov 2018 - Sep 2021
Sales Representative
● Established and maintained professional relationships with clients and representatives to achieve sales targets.● Explained and resolved issues regarding Airtel products building trust and confidence of the clients towards the company.
Sep 2017 - Sep 2018
3 education records
Racquel Libba education
Virtual Assistant, Virtual Assistant
Africa Leadership International
Bachelors Of Psychology, Psychology, Second Class Honors (Upper Division)
Chuka University
Certificate In French, French Studies, A
Alliance Française
FAQ
Frequently asked questions about Racquel Libba
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What company does Racquel Libba work for?
Racquel Libba works for National Social Security Fund (NSSF Kenya).
What is Racquel Libba's role at National Social Security Fund (NSSF Kenya)?
Racquel Libba is listed as Compliance and Relationship Management Officer at National Social Security Fund (NSSF Kenya).
Where is Racquel Libba based?
Racquel Libba is based in Nairobi County, Kenya while working with National Social Security Fund (NSSF Kenya).
What companies has Racquel Libba worked for?
Racquel Libba has worked for National Social Security Fund (Nssf Kenya), I&M Bank Ltd, Airtel Africa, and Airtel.
How can I contact Racquel Libba?
You can use AeroLeads to view verified contact signals for Racquel Libba at National Social Security Fund (NSSF Kenya), including work email, phone, and LinkedIn data when available.
What schools did Racquel Libba attend?
Racquel Libba holds Virtual Assistant, Virtual Assistant from Africa Leadership International.
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