Lead a team of 5 individuals to maintain daily orders are processed on timeEnsures all platforms (Amazon, Walmart, Wish, Shopify) remain in good standingProcess orders, credit memos, chargebacks, and uploads for new products for Amazon VendorAssist upper management in analyzing platform data to increase sales growth

• Manage ongoing payments for over thousands of clients• Reprocess payments for declined transactions • Process cancellations and fees required • Lead a team to obtain required documents and fulfill requests of higher management• Previous roles include Customer Service, Processing, Account Manager, and Account Manager Supervisor

• Scheduled appointments for 3 counselors• Guided students with applications to the CSU and UC campuses• Communicated with team members to allow shift changes to transition smoothly

• Processed customer’s orders efficiently• Answered questions related to shipping, pricing, availability, web issues, and payments• Trained new team members to grow the company efficiently

• Presented life insurance policy options to a variety of people in their homes and public locations

• Managed customer service and warehouse activities while department supervisor was on maternity leave• Communicated with shipping to ensure products were delivered and received on time• Handled walk-in customers orders and payments for both large and small companies