• Serve and manage a geographic territory of Northern Kentucky, Indiana, Illinois, and Ohio to ensure the university reached various enrollment goals. Served as the primary resource for contacts in that area. • Providing academic guidance and transfer admission counseling to post-traditional students without any previous college-level coursework completed who are moving to Morehead State from KCTCS institutions or other colleges and universities.• Accountable for organizing and carrying out recruitment and enrollment services, including collecting events and holding meetings with constituents.• Provide academic counseling, discuss career objectives, and effectively explain and coach prospective students on financial assistance concepts and best practices for supporting college education.

• Served and managed a geographic territory of Kentucky and Indiana to ensure the university reached various enrollment goals. Served as the primary resource for contacts in that area. • Increased representation from one or more strategic populations based on the demographics of the territory (i.e., under-represented, high-achieving, transfer, out-of-state, and international).• Developed and executed initiatives that best serve the students and organizations in the area. Make data-driven decisions to coordinate and execute travel within that area, including visits to high schools and community colleges.• Initiated a new initiative to increase the visibility of the College of Engineering and Applied Science within the CPS school system to increase the representation of underrepresented students. • Traveled extensively during critical periods and worked evenings, weekends, and beyond a traditional workweek to perform responsibilities effectively.• Built relationships with applicants and assisted them through the admissions process.• Using multiple methods such as phone, email, text, and in-person contact helped students complete their admission files• Counseled students on all aspects of their admissions decisions, such as financial aid, housing, meal plans, scholarship opportunities, and on-campus employment.• Maintained and used information about students and organizations to advise and encourage students from prospect through application and enrollment.• Oversaw special projects and/or initiatives to increase awareness of CEAS programs.• Evaluated applications for admission and made holistic admission decisions using many pieces of information. • Used Customer Relationship Management (CRM) system SLATE to maintain records and prepare reports, generate reports and collaborate with team members to analyze and interpret data for future planning and knowledge.

• Conducted training classes for employees on the features and operation of products, client tools, and processes.• Prepared training resources and materials for classes.• Worked with subject matter experts to validate that training content is current and is up to date. • Collected survey data feedback from trainees related to course materials. • Participated in "train the trainers" sessions to be prepared to deliver content.• Produced and distributed training reports to upper management about a training class.

• Managed all aspects of recruitment and admissions strategies through the utilization of an integrated data-driven enrollment management methodology to achieve enrollment funnel conversion and yield rates, generating prospective student interest• Established relationships and communication with a variety of constituents such as prospective students, high school guidance counselors, and community colleges• Built relationships with applicants and assisted them through the admissions process.• Using multiple methods such as phone, email, text, and in-person contact helped students complete their admission files• Counseled students on all aspects of their admissions decisions, such as financial aid, housing, meal plans, scholarship opportunities, and on-campus employment.• Utilized the Customer Relations Management (CRM) tools to manage the communication flow of prospective students within assigned territory• Attended and presented at National and Regional Conferences and College Fairs; too small and large groups of prospective students, families, high school guidance counselors, community college coordinators, and others visited campus.• Coordinated personal visits with various High Schools and Community Colleges

• Built relationships with applicants and assisted them through the admissions process.• Using multiple methods such as phone, email, text, and in-person contact helped students complete their admission files.• Counseled students on all aspects of their admissions decisions, such as financial aid, housing, meal plans, scholarship opportunities, and on-campus employment.• Counseled students and parents through the admission and financial aid processes under an assigned territory. • Developed and implemented an effective tour guide training program that captures the university's history, academic programs, and campus organization.• Supported enrollment objectives by working with Upper-Level Administration and Advancement Leadership to develop and implement a comprehensive student recruitment plan for undergraduate students, including territory management and applicant data. • Developed a territory recruitment plan which involved travel plans to high schools, community colleges, college fairs, and enrollment receptions; maintaining open lines of communication with school counselors and the public sector on issues related to policies and procedures for Kentucky State University Admission through application review, decision and scholarship awards within the assigned territories.• Supervised and trained two full-time Recruitment Admissions Specialists and 27 Office of Admissions Student Ambassadors/Tour Guides to focus on productivity, recruitment knowledge, performance indicators, duties, roles, and responsibilities.• Participated in on-campus programs and events for undergraduate and graduate students, including open houses, new student orientation, and various information sessions.

• Supervised and trained 20 full-time and part-time staff members through setting up orientations and training schedules for new hires, new hire modules, one on one shadowing, and cash handling• Assisted management teams with recruitment, communicating promotions and company updates• Analyzed and interpreted marketing trend data for the facilitation of best company practices

• Processed service reservations with transportation providers for the customers using the computer system• Organized transportation requests for delivery to various Subcontractors for recipient verification who reside on fixed routes• Responded to multiple incoming phone calls, adding new passengers and subscription trips to the computer • Coordinated the vehicle rental system, and GEO coded all transportation and facility addresses