I am a highly skilled professional with a diverse range of experiences and expertise. With a background in software development, contributing to the development of innovative computer software solutions. In addition, my proficiency extends to hardware troubleshooting, where I've successfully diagnosed and resolved complex issues in computer systems and networks. I excel in addressing network connectivity issues and possess a wealth of knowledge in printer troubleshooting, ensuring the seamless operation of office equipment. Furthermore, I have a passion for technology and have undertaken piso WiFi builds, creating reliable and efficient wireless networks for public access. I have successfully managed and executed CCTV installation projects, enhancing security measures for businesses and individuals. In a different domain, I have gained hands-on experience in pig farming and chicken farming, demonstrating my versatility in agriculture. I am also well-versed in solar backup power installations, providing sustainable energy solutions for residential clients. My diverse skill set and adaptability make me a valuable asset in various fields, combining technological prowess with agricultural expertise to achieve successful outcomes.
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Customer Support RepresentativeCurogramOrmoc, Ph -
Technical OfficerAmigo Technology Jul 2024 - Present -
Customer Support RepresentativeCurogram Sep 2023 - Jul 2024Cebu, Central Visayas, Philippines -
Area It StaffDu Ek Sam, Inc. Dec 2020 - Jun 2022Ormoc, Eastern Visayas, PhilippinesIn charge of Technical Concerns regarding Computer Hardware and Software repairs, Windows OS troubleshooting, Printer Hardware and Connection fixes, CCTV troubleshooting, Biometric Devices, Network Connectivity issues, Cable Management for 23 Branches all over Leyte Province.Travel to branches for technical concerns that needs hands on troubleshooting. Collaborate with Branch Managers for scheduling Branch Travels, prepare tools for reported concerns to perform solutions swiftly and efficiently. Provide detailed reports with supporting documents for IT Manager based on work done during travel, request for replacements for unrepairable equipment and facilitate acquiring materials approved for purchase. In charge for inventory of IT Equipment, listing each equipment for designated branches collaborating with branch drivers for equipment delivery. -
EnumeratorPhilippine Statistics Authority Aug 2020 - Sep 2020Ormoc, Eastern Visayas, PhilippinesAssigned to conduct the 2020 Census of Population and Housing in a certain Barangay of Ormoc City. Main job description is to collect and retrieve information needed for the Philippine Statistics Authority. -
Customer Service RepresentativeConduent Jul 2018 - Jan 2019Cebu, Central Visayas, PhilippinesAttend to customer issues and concerns about their network provider, most common cases are related to billing and technical issues which will be resolved swiftly and efficiently. Other task is to provide information to the team leader to monitor the team score after every shift. -
Software DeveloperBp Solutions Aug 2017 - Nov 2017Cebu, Central Visayas, PhilippinesI was assigned for a Payroll Application for a certain hotel in Cebu that was created using C# Entity Framework and a Housing Loan website which was created using PHP Laravel Framework and MariaDB. Windows CRON Job is set to create a daily backup of the database. Project Management Software used was JIRA, task progress was updated on a daily basis to ensure up to date information was viewed by every developer assigned to a project.
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Technical Support RepresentativeConvergys Jun 2016 - Mar 2017Cebu CityAssist customers about their issues and concerns about Microsoft Office Applications. I was awarded the Top Agent of the Month during my Probationary Period. Common cases are download and installation of Microsoft Office. Some cases of Microsoft Office Application malfunctions such as ciritcal error messages are usually resolved by reinstallation and/or uninstalling third party applications that has been reported to affect the applications.
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Software Engineer InternKyocera Document Solutions Development America, Inc. Nov 2015 - Apr 2016Cebu, Central Visayas, PhilippinesI was assigned to continue the development for the testing automation for the duration of the internship. Selenium was the framework used for autotesting, autotest codes were created and matched to the specifications of the test cases. Autotest were written in Java.
Rad Erwin Jess Roa Education Details
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Systems Technology InstituteInformation Technology
Frequently Asked Questions about Rad Erwin Jess Roa
What company does Rad Erwin Jess Roa work for?
Rad Erwin Jess Roa works for Curogram
What is Rad Erwin Jess Roa's role at the current company?
Rad Erwin Jess Roa's current role is Customer Support Representative.
What schools did Rad Erwin Jess Roa attend?
Rad Erwin Jess Roa attended Systems Technology Institute.
Who are Rad Erwin Jess Roa's colleagues?
Rad Erwin Jess Roa's colleagues are Dmitry Blimm, Kirstie Ellarina, Camille P., El-Redem Relos Ii, Nhikki Abecia, Friday Luz Canencia, Clarissa Macalla.
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Rad Erwin Jess Roa
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