Radames Roldan Jr Email & Phone Number

New York, Ny, Us

United States

Provided administrative support to the Harlem Hospital Satellite Office location. Restructured the physical Providers Personnel Docmentations Files to comply with audit requirements. Answered phones and provided call/message routing to the corresponding HR Staff. Provided Day to Day office tasks as requested.

Bronx Psychiatric Center

Responsible for all timekeeping date entry for the Nursing Department.Reconcile Staff attendance against daily and Biweekly reports.Provide complete SISO support and record keeping for all audit requirements.Assist Nursing Administrators with Timekeeping discrepancies and record corrections.Provide facility assistance when required.

Bronx, New York

Opened the office each morning to prepare for the staff and clientele. Greeted and provided guidance to customers with appointments and site visits.Provided support to the training staff, collecting and documenting in SalesForce, I-9 documents for our Training participants.Ensured adequate staffing in relation to scheduling procedures of the organization. Received daily work site confirmations.Recorded daily payroll into SalesForce database. Conveyed attendance information.Prepared and distributed daily & weekly reports.Organized and prioritized numerous tasks and completed them under various time constraints.Coordinated and advised Site Supervisors and Senior staff members of occupancy and emergency situations.Informed scheduling procedures and work site locations. Provides participants with customer service by resolving their transitional work site scheduling issues, and if necessary by directing their calls to the appropriate department. Collection of documenting in Salesforce, I-9 documents for our clientsPerformed other job-related duties and responsibilities to ensure completion of daily operations.

Greater New York City Area

Reactively and Proactively addressed the support needs of customers in a pleasant and professional demeanor to improve and maintain Misys Customer Reference-ability.Relationship Manage Mid-Tier Customers in order to maintain or increase Revenue Streams. Ensured New Customers are set-up and active as soon as possible in order to drive revenue growth.Ensured Customers are satisfied by the customer support they receive to ensure support experience and reference ability targets are achieved.Ensured Internal and External customers always have the information they need when they need it in order to maintain a high level of support experience.Ensured high quality and consistency in all support communications so as to maintain satisfaction rating and aid retention.Managed customer perception as it relates to queries and issues.Be the voice of the customer within Misys, understanding our impact on their business.Liaised with teams, as needed, in order to find solutions that meet or exceed customer expectation.Constantly ensured the customer is engaged and informed about the status of their reported issue.Utilized the tools available to document and maintain all customer interactions while capitalizing on first call resolution.Provided clients with workaround solutions in order to maintain their business processes. Via Level 2 support, work with the development teams to come up with longer-term resolutions for clients when needed.Pro-active calling for Relationship Management, executing field calls to the frequency agreed with customers, to identify new/additional customer needs. Ensure that all parties have the necessary information for resolution once opportunity for improvement is identified.