Agency agile coach supporting and guiding leaders in medium to large organizations to adopt new practices enabling business agility through alignment of vision to strategy. Scrum master for new, struggling, and mature product teams to realize and enhance agile principles with a mindset of continuous improvement. Helping product professionals discover and achieve business and customer value.• Increased client satisfaction (via internal performance indicators) and coaching engagements to the newly formed Agile Services Team.

Served as a liaison between the business/process owners and IT to coordinate the delivery of IT solutions to the business. Manager small to large projects ranging from software development teams to large, cross-functional infrastructure/IT/process optimization projects for the business organization.• Incorporated the use of user stories into SDLC, greatly increasing day-to-day interactions with developers and reducing the time from creation to implementation of software enhancements to an average of 14 days.• Product owner for 30+ software and process enhancements and the project manager for 2 IT infrastructure projects.

Provided 24 hour on-call application support to 120+ corrugated box converting facilities across the US and Mexico. Responsible for the administration of Red Hat Linux and Windows servers. Subject matter expert and project coordinator for multiple IT and business projects.• Developed report error testing methodology that reduced testing time from 2 days to less than 2 hours/report.• Created a support and software enhancement Kanban system as team scrum master that promoted shared work, visibility, communication, and clarity to management and support teams.