I engaged with companies to fulfil their requirements and secure booking formovements. I provided support to other teams by ensuring timely access to informationneeded for completing the movements. Additionally, I handled customer complaints.Working for a company undergoing a transition from paper-based operations to digitalsystems, I contributed by creating a work process manual and offering insights for anongoing platform project. I also took responsibility for recording data and analysingcustomer segments to make profitable decisions, distinguishing between high yield andlow yield customers.

As part of Heath Recon Connect, I supported the successful growth of my team from20 to about 100 members. This team provide insurance collection services to VikorScientific, generating revenue between $15- $25 million every month. Theknowledge achieved in Revenue Cycle Management (RCM) industry solidified my initialcontract position as a permanent one.

As the first employee of the organisation, supported by the company director, Iestablished a new workflow process. To hire the right candidates and evaluate thecorrect fit, I introduced testing methods for both oral communications and typingperformance. I trained 4 team members using training methodologies I curated. Theclear evidence of the training was in the team member’s ability to support incoming callswithout the advice of the in-house lawyers saving and freeing up precious resources andimproving the financial profitability of the organisation.

The event management team, during the interview process, understood my potential andgave me the responsibility of both event coordination and sales. My sales skill wereevident in the new business I generated for the company. I have Single-handedlymanaged events alongside 2 volunteers regardless of the complexity. In addition tomanaging clients in an account management capacity, I significantly contributed to themarketing efforts using my graphic design skills. I have used my network of contacts tolocate more competitive suppliers to maximise the profits. Competitive offering andattentive care to clients generated multiple recurring events from the same accounts.

Started in a team of 18 and quickly elevating myself to be the leader of 6 other juniormembers to lift the burden of my team leader. This guided support help them achievethe offering targets and validate the accuracy of the ticketing and tour packages to theclients. Besides the above team support beyond my responsibilities of both Europeanand worldwide ticketing and package offerings, I managed to achieve my monthly targetswhile maintaining a great relationship with customers.

I was recruited to this newly established position to reduce the expenditure to outsourcedsocial media networking companies. My responsibility was to create brand awarenessthrough my graphic design skills for online marketing. I contributed 6 daily posts duringmy tenure, in various social media platforms, including Facebook, Instagram and Twitter

As a customer service executive in the audit team, I have managed high-profile, sensitiveclients, with multiple large accounts. Varying from large conglomerates to well establishwearable manufactures with, business accounts ranging over 100 to as much as 300.Never underperforming but overachieving daily and weekly targets set by the company.